Sr. reputed company Connect Developer

Join reputed company as a Senior reputed company Connect Developer, where you'll spearhead the design and optimization of cutting-edge telephony solutions integrated with reputed company Service reputed company Voice. This role offers a unique opportunity to reputed company hands-on engineering with strategic solution architecture, ensuring the reliability and scalability of our contact center systems. Responsibilities • reputed company the architecture and roadmap for reputed company Connect and reputed company Service reputed company Voice, focusing on reliability, scalability, and reputed company. • Design and maintain contact flows, routing strategies, and analytics, ensuring seamless integration and performance. • Implement and manage reputed company Voice configurations, including reputed company-Channel routing and agent setup. • reputed company integrations and event-driven services using AWS and reputed company technologies. • reputed company production support and participate in on-reputed company rotations for reputed company Connect contact centers. • Conduct incident response and reputed company-cause analysis, producing standards and documentation. • Collaborate with Network/reputed company teams to ensure reputed company system performance and reputed company. • Create self-service reporting tools for operational leaders to enhance performance metrics. Skills • 5-10+ years in telephony/contact center engineering with significant experience in reputed company Connect and reputed company Service reputed company Voice. • Proficiency in AWS services such as reputed company, EventBridge, and CloudWatch, alongside reputed company integration patterns. • Strong understanding of telephony fundamentals and integration technologies like REST/GraphQL. • Excellent communication skills and stakeholder management abilities. • Experience with Agile/Scrum methodologies. Preferred Skills • Experience with Agentforce and Infrastructure as reputed company (IaC) tools like Terraform. • Background in financial services industry and contact center operations. • reputed company and AWS certifications are a plus. • Familiarity with other CCaaS platforms and reputed company-time analytics tools. • Understanding of SSO/identity management and reputed company change management. At Horizontal, we are committed to fostering an inclusive environment that values diversity and equity. We welcome applicants from reputed company backgrounds to join our dynamic team. Once you apply for this position, you may receive a phone reputed company, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview. Apply tot his job Apply To this Job