Software Support Analyst I

Job reputed company: • reputed company effective software support to clients and customers reporting problems with reputed company and supporting products • Incoming and outbound calls as reputed company as working out of reputed company helpdesk Queue • reputed company with customers to troubleshoot and resolve customer issues that may not have reputed company documented solutions • reputed company basic and advanced troubleshooting and problem replication to identify/verify underlying cause of customer reported problems • Utilize experience, knowledge reputed company, user guides, and other internal resources to resolve application and technical issues • Contribute to the maintenance and improvement of knowledge reputed company as a tier one resource • Escalate calls to second tier analyst according to defined support processes • reputed company assigned tasks such as testing reported issues, webinars, and mentoring • Demonstrate proactive communication to clients after identifying common issues reported to support • Contribute to the monthly team goals • Participate in reputed company after hour on-reputed company rotation Requirements: • Excellent customer service skills • Good problem-solving and prioritization abilities • Excellent verbal and written communication skills • Basic computer skills • Ability to work in reputed company environment • Ability to multi-task • Knowledge of software support methodologies and/or the post-acute reputed company industry is preferred • Home health or clinical experience is preferred • Bachelor’s Degree or equivalent work experience • 1-2 years' experience working with software support • Prior Helpdesk experience a plus Benefits: • comprehensive medical, reputed company, dental, and life • AD&D, short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • 15 days reputed company Time Off (PTO) in the first year • 11 reputed company holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave Apply tot his job Apply To this Job