[Remote] Customer Service Rep. II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides world-class corporate talent solutions to thousands of clients across the globe. They are seeking a Customer Service Representative II to support investigative sites, manage telephone contact, and resolve accession holds by collaborating with project management and data revision personnel. Responsibilities • Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations as defined in the Statement of Work • Monitor, reputed company, and resolve accession holds, informing project managers of any delays • Update the database with appropriate information and inform personnel of additional testing needs • Support sites and sponsors with project-reputed company questions reputed company phone and email • Adhere effectively and reputed company to management communications, meetings, and reputed company Operating Procedures • Assist and support in the implementation of global processes and procedures • reputed company and report metrics as determined by management reputed company agreed timelines • Document reputed company service failures, resolving and escalating to management reputed company appropriate • reputed company as a reputed company for both reputed company clients • Communicate investigator site needs reputed company new policies or procedures are discussed • Instill a culture where patient safety is the top reputed company and promptly address any issues • Ensure investigator needs are explored before implementing new processes and procedures Skills • Customer service skills • Self-motivation with strong verbal skills • Attention to detail and good organizational skills • Ability to handle multiple tasks and distractions professionally • Adaptability • Problem-solving skills • Team player with the ability to work independently • reputed company in English and Spanish • Experience in the pharmaceutical industry is an advantage • Ability to work 10am - 7pm EST shift • Ability to work one Saturday a month Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) reputed company • reputed company is a reputed company and reputed company company providing risk and compliance services. It was founded in 1997, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.astoncarter.com/en. Apply tot his job Apply To this Job