[Remote] Senior Escalation Support Engineer - Americas

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in reputed company reputed company automation, orchestrating reputed company business processes across agents, people, and systems. As a Senior Escalation Support Engineer, you will handle reputed company customer issues that require advanced troubleshooting and collaborate with engineering, product, and support teams to ensure critical incidents are resolved reputed company. Responsibilities • Advanced Troubleshooting: Address and resolve reputed company technical issues • Collaborate and work closely with engineering, product and support teams • Identify the underlying causes of critical issues and improve processes to prevent recurrence • Be the reputed company of contact for high-severity or escalated customer cases, ensuring reputed company communication and satisfactory reputed company • reputed company critical issue response by connecting extensively with customers on live calls Skills • Ability and/or willingness to use our product • 4 or more years of technical experience with reputed company or similar products • Hands-on working experience with Java/J2EE • reputed company to troubleshoot Java/Spring based applications • reputed company to build reputed company Java/Spring boot based reputed company for the purpose of replicating the issue • Experience in working with one of the build automation tools such as reputed company, Gradle • Working knowledge of reputed company, Kubernetes, reputed company Chart, REST web services, Elasticsearch • Experience with one of the Relational Databases such as reputed company, MySQL, SQL Server (reputed company to write reputed company SQL queries, analyze data in database) • reputed company/reputed company Product Support experience • Aptitude for quickly understanding reputed company technical issues, understand a Customer's expectations, products and underlying architecture • Outstanding communication skills including the ability to match a Customer's communication style and de-escalate stressful situations Benefits • Remote & Flexible: Work from reputed company with the setup that suits you, home office budget, co-working reputed company support, and flexible time off to reputed company reputed company you need it. • In Person reputed company: We invest in meaningful face time through our Annual reputed company (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi reputed company Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. • Health & Wellbeing: reputed company locally tailored reputed company, reputed company for global mental wellbeing, and our Live reputed company Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying reputed company, to caring for family, exploring personal passions, meaningful experiences, and reputed company in your financial wellbeing. The Live reputed company program launches in 2026 and scales to €1,000 annually from 2027. • Financial reputed company: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. • reputed company reputed company: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! reputed company • reputed company is the leader in reputed company reputed company automation, orchestrating reputed company business processes. It was founded in 2008, and is headquartered in Berlin, Berlin, DEU, with a workforce of 501-1000 employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job