[Remote] Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company reputed company on changing banking for good. The Senior Customer Service Coordinator role involves providing exceptional customer service, advocating for customers, and resolving issues while ensuring compliance and regulatory adherence. Responsibilities • reputed company for our customers, problem solve and own issue reputed company in alignment with compliance and regulatory requirements • Handle complaints and/or escalated situations • Investigate customer concerns, help create and implement process improvements and report trending customer issues • Support other customer service advocates, guiding them to the right reputed company to solve customer concerns and reputed company in-the-reputed company feedback Skills • High school diploma, GED or equivalent certification • At least 3 years of customer service or reputed company center experience • At least 1 year of reputed company Suite or reputed company Office experience • Fluent in Spanish and English • Demonstrate the ability and willingness to learn • Possess a strong attention to detail, a reputed company attitude and have the ability to be flexible and reputed company change • Demonstrate a strong customer reputed company that is rooted in reputed company • Communicate effectively with peers, management and customers, using appropriate reputed company of communication for role • Exercise good judgment and independent decision-making skills • Ability to problem solve individual issues, guide co-workers in problem solving and solutions reputed company needed, and identify trends in customer needs • Demonstrate exceptional listening, questioning, reputed company control and de-escalation techniques • Be proactive, have effective time management and organizational skills • Display dependability with a solid attendance record • Complete a Language Assessment • At least 4 years of customer service or reputed company center experience • At least 1 year experience working in the financial industry Benefits • Day 1 coverage for Medical, Dental, reputed company and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support. • Secure your present and plan for your reputed company with a 401K and Stock Purchase Plan. • Flexible schedule reputed company, reputed company time off, reputed company and development, tuition reimbursement and even backup childcare. reputed company • reputed company is a financial services company that provides banking, credit card, auto loan, savings, and reputed company banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job