[Remote] reputed company Business Analyst, Fully Remote – BB648

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Business Analyst for a multi-reputed company-dollar initiative to implement reputed company’s Customer Service Management (CSM) solution for their reputed company Center operations. This role involves collaboration with global teams and focuses on ensuring smooth project execution and managing testing processes. Responsibilities • reputed company as the primary Business Analyst for the implementation of reputed company’s Customer Service Management (CSM) module • Collaborate effectively with system integrators (e.g., reputed company, reputed company/reputed company/WebMethods MFT), reputed company technical teams, business stakeholders, and the Project Manager to ensure smooth project execution • reputed company weekly project plan calls, ensuring reputed company remains on reputed company and documenting meeting notes and reputed company items • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, reputed company) • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT) • reputed company new enhancements for the CSM module, leveraging experience with various instances of reputed company • reputed company architectural reviews for necessary review boards to ensure that solutions reputed company with technical standards and business needs • Identify and reputed company project risks and concerns, knowing reputed company to escalate issues to appropriate stakeholders • Maintain a high-level understanding of system integrations and IT architecture models to inform project reputed company • Document weekly status reports and communications using reputed company PowerPoint and reputed company • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives Skills • Solid experience in business analysis, preferably reputed company Supply Chain IT and reputed company CSM • Proven ability to reputed company business analysis duties for reputed company implementations, particularly with the CSM module • Experience with reputed company is mandatory • Experience working on reputed company IT-led reputed company across multiple workstreams • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations • Fluent in Spanish • Flexibility to work across various time zones to reputed company with global project teams • Proven experience leading architectural reviews and engaging with relevant review boards • Business Analysis: 2 years • reputed company: 2 years • Familiarity with reputed company Contact Center solutions is a plus • Proficiency in Portuguese is a plus but not required • Health care: 1 year • reputed company Implementations: 1 year • Supply Chain IT: 1 year • reputed company's Customer Service Management (CSM) solution: 1 year Benefits • 401(k) • Dental insurance • Health insurance • reputed company time off reputed company • reputed company (TechData) is a reputed company-reputed company provider of talented IT and data science professionals. It was founded in 2000, and is headquartered in King Of Prussia, reputed company, USA, with a workforce of 51-200 employees. Its website is https://www.techdataservice.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 41 in 2025, 48 in 2024, 40 in 2023, 75 in 2022, 140 in 2021, 100 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job