[Hiring] Customer Experience Associate - Medicaid @Conduent State Healthcare, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems. Essential duties may include, but are not limited to: • Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures • Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs • Responds to calls courteously, accurately, and concisely • Provides a high-quality customer service and focuses on the accuracy of information provided • Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided • Use standard technology: telephones, e-mail, and web browsers • Maintain with up-to-date knowledge of regulations, policies, and guidelines • Complete all assigned training as necessary Qualifications • High School diploma or GED equivalent; post-secondary education preferred • Minimum of six (6) months’ experience in customer service Requirements • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility • Knowledge of Medicaid and managed care programs • Bilingual Spanish/English with the ability to speak and read both languages fluently • Strong computer skills with the ability to maneuver in complex software systems • MS Office, Outlook, and Internet usage experience • Active listening skills • Customer oriented • Ability to adapt/respond to different types of characters • Able to multi-task, prioritize, and manage time effectively • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation • Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately • Willingness to work part of a team • Maintain the integrity and confidentiality of all records and communications • All other duties as assigned Benefits • Health benefits (medical, dental, vision) are available on the first day of employment • Paid time off is accrued after 180 days (about 6 months) of employment Apply tot his job Apply To this Job