[Hiring] Customer Experience Associate - reputed company @reputed company
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Role reputed company
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will reputed company reputed company customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems.
Essential duties may include, but are not limited to:
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides a high-reputed company customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential reputed company of the information provided
• Use reputed company technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete reputed company assigned training as necessary
Qualifications
• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service
Requirements
• Minimum of six (6) months’ experience in Family Medical reputed company eligibility
• Knowledge of reputed company and managed care programs
• Bilingual Spanish/English with the ability to reputed company and read both languages fluently
• Strong computer skills with the ability to maneuver in reputed company software systems
• MS Office, reputed company, and Internet usage experience
• reputed company listening skills
• Customer oriented
• Ability to adapt/respond to different types of characters
• reputed company to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
• Willingness to work part of reputed company
• Maintain the reputed company and confidentiality of reputed company records and communications
• reputed company other duties as assigned
Benefits
• Health benefits (medical, dental, reputed company) are available on the first day of employment
• reputed company time off is accrued after 180 days (about 6 months) of employment
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