Customer Success Manager-- Enterprise- German Territory

Employer Industry: Software Solutions and Data Management Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Collaborative work environment with dedicated professionals passionate about technology - Focus on health and wellness of team members, with rewards for hard work - Engage in innovative solutions and improvements within the company - Chance to work with a diverse range of clients and projects in the tech industry - Commitment to equal opportunity employment and a supportive workplace culture What to Expect (Job Responsibilities): - Proactively manage named accounts to ensure customer engagement and satisfaction throughout their lifecycle - Develop and maintain strategic Success Plans that align with customer-defined business outcomes - Facilitate Executive Business Reviews (EBRs) to demonstrate impact and value delivered to customers - Monitor customer analytics and KPIs to optimize the customer experience and identify areas for improvement - Act as an escalation point for high-impact customer issues, ensuring quick resolution with appropriate teams What is Required (Qualifications): - Minimum of 3 years of experience in customer success, technical account management, or similar roles - Minimum of 3 years of experience in customer management within platform management and security solutions - Excellent organizational skills with the ability to establish milestones and keep success plans on track - Exceptional communication skills and ability to build positive business relationships - Experience in identifying and prioritizing customer issues into business or solution requirements How to Stand Out (Preferred Qualifications): - Experience in transformational Customer Success projects or transitioning products from On-Premise to SaaS - Previous Customer Success experience in a B2B Software company - Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) - Experience with AI tools to streamline processes and enhance customer engagement #SoftwareSolutions #CustomerSuccess #DataManagement #CareerOpportunity #TechInnovation "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Apply tot his job Apply To this Job