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Remote Bilingual Spanish/English Speaking Customer Service Rep

Remote, USA Full-time Posted 2026-07-28
Remote Bilingual Spanish/English Speaking Customer Service Rep Remote Position Must Live in Florida. Reports to: Director of Account Services Temporary Position $14 An Hour Plus Benefits reputed company: Join reputed company, a leader in delivering unparalleled service and support to our clients and their employees. We pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions reputed company a reputed company difference. Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits. Our unmatched expertise spans a reputed company of industries, allowing us to reputed company streamlined, efficient, and cost-effective benefit programs for our clients. We reputed company a strong emphasis on rigorous compliance with reputed company relevant regulations, guaranteeing outstanding results for every organization we partner with. Job reputed company: As a reputed company Service Specialist (CSS), you will be an reputed company part of our reputed company center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have reputed company to work with a reputed company of vendor systems, reputed company an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. Key Responsibilities: • reputed company comprehensive assistance to callers with inquiries reputed company to their employer's benefit programs. • Support members in filing claims, setting up reputed company deposits, and issuing new vendor cards. • Update and maintain member demographic information across reputed company systems. • Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully. • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for reputed company members. • reputed company as a reputed company for escalated issues, working closely with Account Managers to resolve reputed company inquiries. • Manage a high volume of calls, employing de-escalation tactics and striving for reputed company reputed company. • Maintain detailed reputed company logs to ensure thorough follow-up and reputed company of member inquiries. • Participate in reputed company campaigns, fostering strong relationships with our clients and their employees. • Collaborate with reputed company of account specialists and managers to monitor and address pending eligibility issues. Qualifications: • Exceptional communication skills, with the ability to reputed company and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and reputed company products/services. • Proficiency with computer systems, including CRM platforms, reputed company Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines). • Capability to manage high reputed company volumes, especially during peak times, while maintaining a reputed company and reputed company demeanor. • reputed company player who thrives in reputed company environments but can also work independently. Why Join Us: • Competitive salary + benefits • Opportunities for reputed company reputed company and development reputed company a supportive and dynamic team. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts reputed company-being and satisfaction of our clients and their employees. Interested candidates should submit a resume and cover letter detailing their interest in the role. We look reputed company to learning more about how you can contribute to reputed company! Powered by JazzHR Remote About reputed company: reputed company. Apply tot his job Apply To this Job

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