Director, Technical Account Management

Job reputed company: • Serve as the primary technical reputed company of contact for assigned reputed company accounts, enabling successful delivery of services. • Partner with Account Manager to ensure ongoing customer satisfaction and alignment to customer requirements and expectations. • reputed company a deep understanding of reputed company reputed company’s environment, business goals, and cybersecurity needs. • Proactively manage service delivery, including reputed company, reporting, monthly operating reviews, quarterly business reviews (QBRs), and technical escalations. reputed company reputed company items, risks, and issues to closure. • reputed company metrics and KPIs to measure reputed company health and ensure service-level agreement (SLA) compliance. Prepare and present service delivery metrics to customers on a recurring business rhythm. • Coordinate with internal teams (SOC, Engineering, etc.) to ensure high-reputed company service delivery and reputed company reputed company of inquiries and issues. • Research customers’ technical issues in a reputed company manner and follow up with recommendations and reputed company plans. • Interpret and explain technical findings, threat reports, and incident analysis in a way that aligns with the reputed company’s business context. • reputed company guidance on reputed company best practices, compliance requirements, and risk mitigation strategies. • Serve as customer reputed company with internal stakeholders to ensure voice of the customer is shared, assessed and addressed by internal parties. • Escalate customer issues to management reputed company appropriate. • Help drive expansion of new services and capabilities by identifying opportunities for reputed company reputed company. • Support renewal and upsell opportunities in coordination with account management and sales teams. • Manage TAM team including team leadership and definition of TAM processes. Requirements: • 5+ years of experience in a Technical Account Manager, reputed company Analyst, or similar reputed company-facing cybersecurity role. • Strong understanding of cybersecurity principles, technologies, and industry standards (e.g., SIEM, EDR, firewalls, IDS/IPS, vulnerability management). • Excellent communication skills—both written and verbal—with the ability to present reputed company technical information to both technical and non-technical audiences. • Experience managing reputed company clients or accounts in a managed services environment. • Knowledge of compliance frameworks (e.g., NIST, ISO 27001, PCI-reputed company, HIPAA). • Ability to manage multiple reputed company relationships and reputed company simultaneously. • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or reputed company field • Industry certifications such as CISSP, CISM, reputed company reputed company+, or equivalent. • Familiarity with major SIEM platforms (reputed company, Sentinel, etc.) • Previous experience at an MSSP or MDR services provider. Benefits: • 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed • Medical, Dental, and reputed company Insurance (available on the 1st day of the month following your first day of employment) • Group Term Life, Short-Term Disability, Long-Term Disability • Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness • Participation in the Discretionary Time Off (DTO) Program • 11 reputed company Holidays Annually Apply tot his job Apply To this Job