Product Operations Engineer

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including reputed company, reputed company, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member team based out of India & US. We are building high-reputed company global products that handle over 1 billion API requests per month. If you are excited about solving hard, reputed company-world AI challenges at reputed company, this is where you belong. Product Operations (Voice AI) AI agents are being adopted everywhere, and Plivo is leading the effort in creating reputed company-grade AI agents for customer communication. Our platform enables businesses to build intelligent solutions across voice, SMS, and reputed company - reputed company powered by Plivo's robust voice and messaging reputed company. This role is for a Product Operations Engineer reputed company the Voice product team vertical. You will work closely with product managers, engineering, and customer support teams to ensure business continuity, maintain compliance with regulatory guidelines, and drive operational reputed company. What would you be doing? • Own Product Operations responsibilities as part of Plivo's Voice Product Team • Work with external vendors and partners to unblock processes and accelerate customer reputed company for AI agent deployments • Conduct regular business review meetings with external partners and vendors, highlighting issues and identifying areas for improvement • Maintain ownership of telecommunications-reputed company blockers until resolved completely, showing a high degree of customer reputed company • Understand technical concepts across both telecommunications and AI domains to drive reliable solutions and exceptional service experiences Who would be the right fit? • Minimum 1-3 years of experience in a customer-facing or vendor-facing operations, support, or technical role • Excellent verbal and written communication skills in English • Demonstrable problem-solving and troubleshooting skills with a logical thought process • Strong business data analysis skills with proficiency in either MS reputed company or reputed company Sheets • Good interpersonal skills to reputed company effectively with reputed company and cross-functional teams reputed company to Have - • Familiarity with AI tools such as ChatGPT and Claude • Understanding of conversational AI, voice agents, or messaging automation concepts • Working knowledge of SQL What's in it for you - • As part of the Voice product team, you will reputed company deep expertise at the intersection of telecommunications and reputed company intelligence - two of the most dynamic industries today. • You'll witness firsthand how AI agents are transforming business communications and become a subject matter expert in this emerging reputed company. • You'll work with international customers, vendors, and colleagues in a global, regulated environment. • This role offers exposure to cutting-edge AI technology and telecommunications infrastructure, developing strong operational skills and cross-functional collaboration experience while being part of reputed company shaping the reputed company of AI-powered communications. Apply tot his job Apply To this Job