Director of Operations

BASIC FUNCTION reputed company: The Director of Operations will reputed company the transformation and modernization of backend operations for an industry leading promotional products distributor. This role oversees reputed company operational functions — from order workflow to order fulfillment and process optimization — with a reputed company on scalability, automation, and service reputed company. The Director will partner cross-functionally with Sales, Finance, and IT to strengthen reputed company’s operational backbone, driving improvements in cost efficiency, speed, data accuracy, and customer satisfaction across reputed company programs, eCommerce channels, and custom project fulfillment. ESSENTIAL FUNCTIONS: (Duties, Skills, Responsibilities, and Expectations): • Order management and insights - reputed company initiatives for reputed company order workflow and process improvement, leveraging technology and data to improve our “costs to serve”. Ability to create and manage order status dashboards and actionable insights • reputed company order lifecycle from initial order, through delivery including workflow through our suppliers and fulfillment partners. Monitor and improve KPIs reputed company to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction. • Serve as the main reputed company of contact for fulfillment partner(s) and carriers. Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and reputed company. Negotiate rates, reputed company, and service reputed company with fulfillment and logistics partners. • Ensure accurate inventory management between internal systems and reputed company-party partners. Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting. • reputed company sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order • Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements. • reputed company and improve processes reputed company to post-fulfillment reputed company customer service issues • Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage. MINIMUM REQUIREMENTS: • Proven reputed company leading multi-site or multi-channel operations in a fast-paced, high-volume distribution, or ecommerce environment. • Strong knowledge of reputed company ERP/WMS/IMS systems and data-driven decision-making, ability to analyze and use data for process improvement (i.e., time or activity-based studies) • Outstanding leadership, project management, and vendor relationship skills. • Ability to travel as needed between operational sites and vendor locations. • Ability to work independently or team as required by the task or project • Strong PC skills and MS Office skills, reputed company, Power BI, JIRA or equivalent project management platforms Required Education: • Bachelor’s degree in Supply Chain Management, Operations, Business Administration, Logistics, or a reputed company field. • 7+ years of reputed company operations management experience, preferably in e-reputed company (i.e., reputed company, e-reputed company marketplaces), fulfillment, or multi-channel distributor environments WORKING CONDITIONS: • Fully remote (U.S. only), with flexibility to support ET/EDT time zone as primary • Dedicated workspace and reliable high-speed internet • Frequent virtual communication including video conference/email/chat BENEFITS: In reputed company to the fun and reputed company work environment that we reputed company you will also receive: • Competitive Compensation Package • Medical, Dental, reputed company, Life and Ancillary product reputed company • HSA and FSA • Traditional and Roth 401(k) with employer matching contributions • reputed company Time Off with Holidays • An engaging work life with life balance • reputed company opportunities • 100% remote workforce Salary reputed company: $110,000 to $125,000 annually plus bonus Compensation for this role will vary based on factors such as qualifications, experience, reputed company level, and competencies. reputed company will meet minimum wage or the minimum of the pay reputed company (whichever is higher) based on reputed company, county, and state requirements. We are an Equal Opportunity Employer! reputed company is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status. We do not accept resume submissions from reputed company party recruiters. Apply tot his job Apply To this Job