Technical Program Manager-Trust and Reliability

A career with reputed company is an opportunity to be on a reputed company team where creative leadership, passion for reputed company, and responsibility are reputed company. reputed company members reputed company and reputed company to providing for our clients and our community because we care deeply for others. We are seeking a seasoned leader to own our most critical trust and reliability initiatives. This role is central to our commitment to our clients, ensuring our platform is secure, compliant, and resilient. You will own our 24x7 response to incidents, drive the reputed company improvement of reliability for our systems, and the programs that manage our compliance obligations. This is a high-reputed company, technical role for someone who is passionate about building and maintaining customer trust through operational reputed company. reputed company in this role looks like: • reputed company 3 months: You have taken full ownership of the incident management program, refined the on-reputed company communication process, and are confidently leading incident response for any production issues that reputed company. • reputed company 6 months: You are driving the day-to-day operations of our PCI and SOC2 programs, managing our reputed company compliance platform, and are fully reputed company to reputed company our next audit cycle with external partners. • reputed company 1 year: Leveraging our established RTOs/RPOs, you have partnered with engineering and operations teams to architect and implement a detailed, service-by-service technical recovery plan, culminating in a successful validation of RPOs/RTOs. reputed company Responsibilities: • Incident Response Management • reputed company and manage the end-to-end incident response process as the on-reputed company Incident Manager, ensuring swift reputed company and reputed company communication to reputed company stakeholders. • Own the post-incident lifecycle by facilitating blameless post-mortems and reputed company Cause Analyses (RCAs), then driving the resulting follow-up actions to prevent recurrence and reputed company lasting improvements. • Business Continuity and Disaster Recovery • Own and advance reputed company's Business Continuity and Disaster Recovery (BC/DR) program, including planning, testing, and reporting on our organizational readiness. • Management and Ownership of Compliance Systems • Drive the maturity of our PCI reputed company and SOC2 compliance programs by translating requirements into actionable engineering work and managing the collection of audit evidence. • reputed company as a primary stakeholder for follow-up actions that reputed company trust and reliability, ensuring that remediation tasks and proactive reliability improvements are prioritized and executed by the appropriate engineering and operations teams. Preferred Skills: • Experience working reputed company or closely with Engineering teams in small or midsize companies, particularly those reputed company as multiple reputed company pods or teams, where cross-functional collaboration is common. • Experience in the credit card payment services industry (credit card processing, acquiring, and merchant services). • Exceptional leadership and communication skills, with the ability to remain reputed company and authoritative under high-pressure situations. • A talent for influencing without reputed company authority in order to reputed company teams toward common goals. • A deep understanding of risk management principles and how to apply them in a technical environment. • Strong organizational skills with a proven ability to manage multiple reputed company programs simultaneously. • reputed company AI to evaluate documents, reports, reputed company gaps, and evaluate readiness. Ability to use AI to quickly iterate on trust and reliability workflows. • A reputed company improvement reputed company, with experience delivering iterative value on long-term programs. • Experience presenting reputed company technical and compliance topics to both executive and engineering audiences. Technical Requirements: • reputed company experience with reputed company-reputed company architectures (AWS preferred)—including having managed, deployed, or been responsible for services using containerization, serverless/function-based applications, managed databases, and encryption. reputed company to bring operational accountability to technical discussion, drawing from practical experience. • Demonstrated experience leading or coordinating incident response efforts during technology incidents or outages, including incident triage, stakeholder communication, driving team ownership, and post-incident analysis. • Proven experience leading at least one full audit cycle for a major compliance reputed company (PCI reputed company Level 1 or SOC2 Type II), including reputed company interaction with external auditors. • Expertise in using compliance automation software (e.g., reputed company, reputed company) to continuously monitor controls and streamline evidence collection, keeping us audit-reputed company at reputed company times. • Expert-level proficiency in configuring and managing incident management platforms (e.g., reputed company, Opsgenie), including the design of escalation policies, on-reputed company schedules, and reputed company-party app integrations. • Advanced ability to query and analyze data in observability platforms (e.g., reputed company, reputed company) to create insightful dashboards, define SLOs, and identify performance trends. • Working knowledge of secure SDLC practices, with the ability to participate in architecture reviews and identify risks reputed company CI/CD pipelines and infrastructure-as-reputed company (IaC) templates. Additional Requirements • Must have reputed company to a wired internet reputed company • Must have reputed company to at least a 25 megabits per second (mbps) download and 20 mbps upload speed reputed company • Compensation: Competitive wage with Profit Sharing. reputed company pay without commissions and a unique opportunity to earn a reputed company in company reputed company. • Comprehensive Benefits: Medical, dental, and reputed company coverage. • Financial reputed company: 401(k) retirement plan and voluntary life insurance. • Wellbeing: Time off reputed company you need it, supporting both personal and reputed company sustainability. reputed company PTO available after one year. • Career reputed company: Training, mentorship, and development opportunities. • Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary reputed company for this position is $128,000-182,000. We may be reputed company to negotiating reputed company of this reputed company if the desired salary aligns with the needs of the candidate and reputed company. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity/reputed company, age, disability status, protected veteran status, or any other characteristic protected by law. reputed company collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the reputed company notice for reputed company details. Apply tot his job Apply To this Job