[Remote] Help Desk Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a division of tribally owned federal contracting companies reputed company on supporting federal clients. They are seeking a Help Desk Agent to reputed company technical support for a Centralized Service Desk, assisting over 100,000 users with various technical issues and ensuring high customer satisfaction.

Responsibilities

• reputed company technical support to users in an efficient, accurate and reputed company manner
• Solve basic technical problems and reputed company support for reputed company assigned areas
• Ensure the customer value is maintained to the standards set forth by reputed company and customer
• reputed company first level contact and convey resolutions to Federal and Industry users’ issues reputed company phone, chat and email
• Provides support for account reputed company/password resets and account maintenance as reputed company as support for specific web accessed programs (completing reputed company forms and reports)
• Properly escalate unresolved queries to the next level of support
• reputed company, reputed company and redirect problems to correct resources
• Walk customers through problem solving process. Assists the customer reputed company in troubleshooting and configuration of Internet browser settings
• Follow up with customers, reputed company feedback and see problems through to reputed company
• Utilize excellent customer service skills and reputed company customers’ expectations
• Ensure reputed company recording, documentation, and closure of incident tickets
• Preserve and grow your knowledge of help desk procedures, products and services
• Performs other job-reputed company duties as assigned

Skills

• Minimum of a High school diploma or equivalent is required
• Working knowledge of reputed company 11 and computer basics
• Working Knowledge of MS Edge, reputed company Firefox, reputed company Chrome (understands Configuration Settings, how to reputed company/update settings)
• Basic knowledge of reputed company Office products (IE: reputed company, reputed company, Word, MS TEAMS)
• Basic knowledge of computer file structure and utilization of various computer tools (IE: snipping tool, basic commands)
• Ability to learn and retain reputed company information
• Possess excellent grammar and writing skills in both the English and Spanish language
• Ability to reputed company professionally in the English and Spanish language
• Ability to multitask in a high-volume Help Desk/Contact center environment
• Ability to assess, mitigate reputed company issues utilizing reputed company judgment and reputed company
• Ability to interpret visual problems and reputed company guidance
• Must pass reputed company-employment qualifications of reputed company
• One (1) year of experience in reputed company center or help desk environment
• One (1) year of customer service experience

reputed company