[Remote] Implementation Analyst

Note: The job is a remote job and is open to candidates in USA. Monarch is a company specializing in implementation, configuration, and consulting services for SaaS providers in the private capital markets space. They are seeking an Implementation Analyst to design and configure software platforms for clients, manage implementations, and provide consultative support throughout the process.

Responsibilities

• Analyze client legacy data sets to understand the impact of the data on system design
• Drive and manage new client implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial requirements gathering to technical platform configuration and training
• Manages client and internal stakeholder relationships adeptly throughout the entire implementation process
• Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts
• Work closely with SaaS engagements teams to facilitate consistent customer experiences and go-lives
• Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into the platform
• Provide consultative system design and industry best practice recommendations throughout an implementation
• Hold both client customers and internal team members accountable to project timelines and budgets
• Work with multiple customer implementations concurrently
• Analyze and understand client data as an important factor that influences a client's system design
• Leverage and continually develop best practices for each data environment and client vertical to assist in future implementation efficiencies

Skills

• Bachelor's degree from an accredited college or university
• Organization, effective time management, and ability to multitask
• Strong analytical and creative problem-solving abilities
• Comfort with Microsoft Excel, familiarity with basic Excel functions
• Ability to adapt to rapidly evolving situations
• Strong sense of personal responsibility and ownership over your work
• Willingness and love of learning new technology, new processes and procedures, and new business models
• Banking, Fintech, or Financial Services experience
• Advanced Excel skills (v-lookup, x-lookup, Pivot tables)
• Experience with CRM tools
• Experience in project management

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag
• Training & Development
• Individual Training Budget
• Technical Book Club & other study groups
• Certifications are encouraged with bonuses
• Mentoring Program with bi-weekly 1:1s
• Up-to-date technologies, tools, and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Company Overview