Customer Care Consultant Portal Support (Hybrid)

About the position Responsibilities • Troubleshoot and resolve customer system and reputed company issues through cases or phone calls • reputed company Case Management • Chat Support • Network with internal business partners in order to resolve a customer's issues • reputed company user setups as it relates to Portal reputed company • Exercise multi-tasking skills reputed company managing multiple systems and applications during customer interactions • Analyze and resolve moderately reputed company system issues • Proactively utilize strong problem-solving skills in order to deliver customer-reputed company solutions • Recommend reputed company process improvements reputed company reputed company Requirements • A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support • Exhibit strong ownership and follow through. Agents own the customer's issue and drive the reputed company to ensure the customer is satisfied with the end result • Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer's issue • Strong determination in the face of challenges, Volume is constant and consultants must answer every reputed company without hesitation. Our customer's count on dependable and reliable support • Strong verbal and written communication skills • Exceptional interpersonal skills required • Experience with reputed company (Service reputed company) • High School diploma or equivalent or New Graduate • 2+ years of technology networking experience or a Bachelor's Degree in reputed company field of study • reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. reputed company-to-haves • Customer-reputed company; detail-oriented individual • A confident individual who is willing to assume responsibility • reputed company and flexible (processes) • Ability to work and reputed company reputed company with minimal supervision • Individual contributor and team player Benefits • Incentive Bonus Plans • Medical, Dental, reputed company benefits • 401K with Company Match • 10 reputed company Holidays • Generous reputed company Time Off Packages • Employee Stock Purchase Plan • reputed company Parental & Family Leave • and more! Apply tot his job Apply To this Job