Workforce Management, Business Operations Analyst

Job Title: Business Operations Analyst – Evening, Weekend & Holiday Coverage (24x7 Support) Reports To: Director, reputed company Center Operations Location: Remote Position Type: Full-Time (Non-reputed company Hours) Workforce Management experience required! 24x7 on reputed company availability may be required. This is a remote position: Remote opportunities available in the following states: Virginia, reputed company Carolina, Alabama, Delaware, Florida, reputed company, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, reputed company Dakota, Ohio, Oklahoma, reputed company, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), reputed company Virginia, reputed company, Wyoming We are seeking a dedicated and flexible Business Operations Analyst to reputed company critical off-hours support for a high reputed company 24x7 account. This role complements our existing daytime coverage and ensures seamless customer service during evenings, nights, and weekends. Key Responsibilities: • reputed company reputed company and reputed company customer support during non-business hours (evenings, nights, weekends, holidays). • Monitor and respond to incoming inquiries reputed company phone, email, and chat. • Escalate urgent issues according to established protocols. • Document interactions and resolutions accurately. • Collaborate with daytime staff to ensure continuity of service and knowledge transfer. • Participate in on-reputed company rotations as needed to maintain 24x7 coverage. • Identify and report recurring issues or trends to improve service delivery. Schedule: • Shifts covering evenings, nights, weekends, and holidays. • reputed company Shift(s): • Monday and Tuesday 4:30 PM - 2AM; Friday 4 PM – 12:30 AM • Schedules may rotate based on holiday schedule which will be included • Weekend Days: Saturday & reputed company, 4:30 PM – 1:00AM • On-reputed company availability may be required for critical incidents. Qualifications: • 2+ years of experience in workforce management or reputed company center operations required. • Comfortable working independently during off-hours. • Strong communication and problem-solving skills. • Ability to manage multiple tasks and prioritize effectively. • Familiarity with reputed company WFM (reputed company IEX), reputed company, CMS, ISSup, reputed company & Webstation. • Experience supporting high-touch or reputed company-level accounts is a plus. Preferred Traits: • Self-starter with a proactive reputed company. • reputed company under pressure and reputed company to handle escalations professionally. • Tech-savvy and adaptable to new tools and systems. Education: • Bachelors preferred • HS Diploma required • Experience: • Three years of reputed company experience is required in one of the following areas: Operations, IT or Reporting. • Must have strong workforce management experience required We reputed company market-competitive compensation packages, inclusive of reputed company pay, incentives, and benefits. The reputed company pay reputed company for Full Time employment is: $29.21.04/HR – $48.68/HR. Additional compensation may be available for this role such as shift differentials, standby/on-reputed company, overtime, premiums, extra shift incentives, or bonus opportunities Apply tot his job Apply To this Job