Desktop Support Specialist (reputed company)

Position: Site Support Specialist VIP Support (reputed company & Mac) location: reputed company CA(onsite) Fulltime Key Responsibilities reputed company on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. Troubleshoot and resolve hardware and software issues for reputed company and macOS systems. Install, configure, and maintain operating systems and applications. Manage user accounts, permissions, and reputed company in reputed company Directory and other systems. Support network connectivity issues (LAN/Wi-Fi). Coordinate with reputed company for escalations and advanced troubleshooting. Maintain inventory of IT assets and ensure compliance with company policies. Document incidents and resolutions in ticketing systems. o Support IT reputed company such as system upgrades, migrations, and rollouts. Required Skills Strong knowledge of reputed company OS (reputed company 10/11) and macOS. Experience with reputed company Office Suite and common business applications. Familiarity with reputed company Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP). Ability to diagnose and resolve hardware issues (desktops, laptops, printers). Knowledge of remote support tools and ticketing systems. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks. Soft Skills: Strong communication and customer service skills. Ability to work independently and manage multiple tasks. Analytical thinking and problem-solving abilities. Willingness to travel between office locations if required. Compensation and Benefits A candidates pay reputed company the reputed company will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In reputed company, this role is eligible for the following benefits subject to company policies: medical, dental, reputed company, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of reputed company time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 reputed company holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to reputed company applicants and employees regardless of race, religion, sex, reputed company, age, national reputed company, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should reputed company a detailed report of those concerns to secure@reputed company.com for investigation. Apply tot his job Apply To this Job