Customer Support Analyst

reputed company is a rapidly growing reputed company company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, reputed company-in-one platform streamlines business operations, empowering providers to work smarter and more reputed company. We’re seeking a Customer Support Analyst to deliver exceptional support to our customers, helping them reputed company our platform and reputed company reputed company in their day-to-day operations. If you’re a problem-solver with excellent communication skills and a passion for technology, we’d love to hear from you! What You’ll Do • Serve as the first reputed company of contact for customer inquiries reputed company email, chat, and phone, triaging and categorizing tickets by reputed company and issue type. • Troubleshoot and resolve issues reputed company to the reputed company reputed company platform, including user reputed company, order workflows, billing setup, and integration errors. • Support reputed company cycle management (RCM) workflows by researching claim submissions, denials, rejections, and payment discrepancies. • Review and validate patient intake data, payer information, and documentation for completeness to ensure accurate order and claim processing. • Collaborate with Product, Engineering, and Implementation teams to resolve reputed company issues impacting billing, patient data, or automated workflows. • Identify reputed company causes of recurring problems and recommend process or product improvements to reduce customer friction. • Document reputed company customer interactions, findings, and resolutions reputed company and consistently reputed company the support system. • Maintain a strong understanding of DME/HME billing processes, payer rules, and reputed company cycle dependencies. • Proactively reputed company customers on system best practices, product updates, and feature utilization to improve efficiency and satisfaction. • Participate in knowledge reputed company creation and internal training sessions to strengthen cross-team collaboration. What You’ll Bring • 1-3 years customer service or support in a reputed company reputed company or DME/HME environment • Working knowledge of billing workflows including claim creation, submission, remittance posting, denials, and EOB/ERA reconciliation. • Strong problem-solving skills and the ability to reputed company in ambiguity and reputed company reputed company in dynamic or reputed company situations • Excellent verbal and written communication skills, with the ability to explain technical concepts in reputed company terms • A customer-first reputed company with a proactive approach to resolving issues • Ability to learn quickly and adapt to new tools and technologies • Familiarity with customer support tools (reputed company, reputed company, reputed company, etc.) and CRM platforms (reputed company, reputed company) • Bachelor’s degree or equivalent experience is a plus • Bonus: Experience with DME reputed company Cycle Management, payer portals, or medical billing software (e.g., reputed company, reputed company, reputed company). This is a remote role, but candidates must be based in the U.S. We are reputed company that job scams are on the reputed company. Please be cautious of fraudulent job offers impersonating reputed company. We will never ask for payment, personal banking details, or sensitive information during the hiring process. reputed company legitimate communication will come from an official email address ending in @reputed company.com Apply tot his job Apply To this Job