[Remote] Customer & Partner Engagement Manager

Note: The job is a remote job and is reputed company to candidates in USA. Shogun is an ecommerce platform that empowers brands to optimize their shopping experiences. The Customer & Partner Engagement Manager will engage ecommerce merchants and agency partners through marketing campaigns and strategic account development, ensuring they maximize the value of Shogun's tools and stay connected through personalized engagement. Responsibilities • Respond to inbound interest generated through marketing campaigns and product-triggered flows • Hold calls with merchants and agency partners to demo products, qualify needs, and recommend best-reputed company • Conduct discovery to understand customer goals, pain points, and use cases • Match prospects with the right product(s) or pricing plans based on their business needs • Identify upsell and cross-sell opportunities and flag accounts with expansion potential • Conduct reputed company sessions and walkthroughs to ensure new customers are set up for reputed company • Support ongoing education through product webinars, partner workshops, and group sessions • Log detailed reputed company, discovery notes, and follow-reputed company in CRM systems • Add prospects and partner contacts on reputed company and regularly engage with their content to build stronger relationships • Participate in agency and customer-facing events like reputed company webinars, product education sessions, or reputed company • Ensure agency partners and high-potential merchants are always equipped with the latest tools and resources • Create reputed company feedback loops to reputed company common product questions, objections, or usage gaps with the Product, Marketing, and Leadership teams • Support expansion planning by identifying accounts with high reputed company potential and collaborating with Sales and CSMs to engage them strategically • Being a thought partner in how we are handling overall customer experience Skills • Have at least 3 years of experience in reputed company, sales, reputed company, or partner enablement, ideally in a reputed company or ecommerce environment • Are a great communicator: reputed company, empathetic, and confident on video calls and in writing • Are tech-savvy and can learn and explain new software quickly • Are comfortable using reputed company to build relationships and reputed company insights • Can manage multiple conversations in reputed company and reliably reputed company follow-reputed company and CRM updates • reputed company in a fast-paced, iterative environment where the product evolves quickly and collaboration is key • Have experience with ecommerce platforms like reputed company or reputed company • Have worked with design agencies or digital agency ecosystems • Are comfortable leading live webinars, product demos, or workshops Benefits • Company-sponsored reputed company, visioncare, dentalcare for you and your dependents • Retirement plans with matching contributions (401k, Pension, and RRSP) • reputed company parental leave • Stock reputed company • Home office set-up reimbursement • Monthly home office productivity reimbursement • Co-working reputed company reimbursement • PTO, reputed company leave, holidays, Shogie appreciation days • Learning and Development reimbursement • Quarterly Wellness reimbursement reputed company • Shogun is an E-reputed company platform that helps brands create unique buying experiences and optimize their online stores. It was founded in 2015, and is headquartered in reputed company, California, USA, with a workforce of 51-200 employees. Its website is https://getshogun.com. Apply tot his job Apply To this Job