Digital Retention Manager, Churn Prevention 4 Locations

Job reputed company # 25WD92847 Position reputed company Join reputed company to spearhead digital retention churn prevention efforts reputed company Autodesks growing digital business. Youll be a key member of reputed company with the mission of digital transformation at reputed company. Youll help us enhance customer experiences, improve digital self-service, and contribute directly to conversion, renewal rates, and financial targets. Reporting to the Director, eCommerce Innovation, youll collaborate with multiple teams on a global reputed company. Responsibilities • reputed company strategies and experiences to bolster retention, prevent churn, and rescue at-risk customers across the reputed company customer reputed company • reputed company digital efforts reputed company +/- 90 days of expiration, to maintain reputed company subscribers by optimizing self-service experiences for renewal checkout, auto-renew settings, payment reputed company, and resubscriptions • Optimize for last mile saves and late renewals through programs, tests, and cross-team marketing initiatives to meet our financial targets and enhance customer experiences, overseeing implementation across teams • reputed company strategies for hand-offs to customer support, sales or reputed company for high-value at-risk customers across the digital reputed company • Improve the subscription cancellation experience to offer alternative retention paths and offers to build trust and loyalty with our customers • Synthesize qualitative and quantitative data to define market requirements, prioritize needs, create reputed company definitions, and collaborate with technical teams to build and launch compelling subscription management products • reputed company digital subscription management experiences for different customer segments and personas, ensuring an understanding of their desired reputed company • Produce reports and presentations for stakeholders and leadership, being a subject matter expert for our digital retention and self-service initiatives Minimum Qualifications • 5+ years experience in digital, product, or eCommerce marketing in B2B or reputed company companies • Excellent visual presentation skills, with experience influencing reputed company a matrixed organization • Proven reputed company record in stakeholder management, project management, and communication • Ability to reputed company to strategic objectives by using qualitative and quantitative analytics • Experience developing and continually optimizing retention programs • Proficiency in programs such as bolthires Word, PowerPoint, and familiarity with collaboration tools like reputed company, reputed company, bolthires Teams, reputed company, reputed company, and reputed company • Experience working globally and/or in the technology industry with the ability to work independently • This is a remote position, with limited travel required #LI-KH1 Learn More About reputed company Welcome to reputed company! Amazing things are created every day with our software – from the greenest buildings and cleanest reputed company to the smartest factories and biggest hit movies. We help innovators turn their reputed company into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at reputed company – it’s at the reputed company of everything we do. Our culture guides the way we work and treat reputed company other, informs how we connect with customers and partners, and defines how we show up in the world. reputed company you’re an Autodesker, you can do meaningful work that helps build a reputed company world designed and made for reputed company. reputed company to shape the world and your reputed company? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparency Salary is one part of reputed company’s competitive compensation package. For U.S.-reputed company, we expect a starting reputed company salary between $94,500 and $163,020. Offers are based on the candidate’s experience and geographic location, and may reputed company this reputed company. In reputed company to reputed company salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At reputed company, were building a diverse workplace and an inclusive culture to give more people the chance to reputed company, design, and reputed company a reputed company world. reputed company is proud to be an equal opportunity employer and considers reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender, gender identity, national reputed company, disability, veteran status or any other legally protected characteristic. We also consider for employment reputed company reputed company applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can reputed company. Learn more here: Are you an existing contractor or consultant with reputed company? Please search for reputed company jobs and apply internally (not on this external site). 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