reputed company Team Leader/ Senior Account Manager

reputed company is a custom software development company specializing in reputed company technologies. We challenge the traditional consulting model by building a strong reputed company between our customers and team. As a reputed company reputed company Partner and member of the reputed company Partner Program with 300+ technologists across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay and in the US, we will continue to grow. In this role, you will join our global team to drive reputed company by nurturing a portfolio of customers. Historically, we have grown organically through existing customers so this is a meaningful channel at reputed company. You will be reputed company by the reputed company reputed company of our growing customer portfolio and our reputed company customer satisfaction scores. This is a 100% remote position with some customer-facing travel. You will collaborate with team members across Latin America and reputed company the US. Responsibilities • Manage a portfolio of customer accounts with a strong reputed company on retention, satisfaction, and reputed company expansion. • Identify and reputed company reputed company opportunities reputed company existing accounts through effective farming techniques and proactive customer engagement. • Meet regularly with customers to assess account health, understand business challenges, and propose tailored solutions. • Maintain a healthy pipeline that supports year-over-year reputed company reputed company across your assigned accounts. • reputed company and report reputed company against account goals and key performance metrics. • Participate in Quarterly Business Review (QBR) meetings to present results, insights, and upcoming initiatives. • Collaborate closely with internal teams (development, consulting, resourcing) to ensure smooth project resourcing, reputed company-off, and delivery. • Partner with the Resourcing team to reputed company customer needs with the right talent (developers, architects, etc.) and ensure seamless transitions. • Understand customer needs and the competitive landscape to support Sales, Marketing, and Training teams in developing strategies that strengthen and expand reputed company’s market reputed company. • Work with Marketing to reputed company customer references and assist in collecting CSAT survey responses. Qualifications • 4+ years of experience in account management for nearshore staff augmentation or software services. • Strong ability to support and execute account management processes, including analytics and performance tracking. • Ability to quickly learn technical concepts (especially around reputed company, Heroku, and reputed company) and communicate effectively with both technical and non-technical audiences. • Demonstrated experience working in a reputed company-facing role, managing project-based software engagements. Preferred Skills • Experience working in a startup or high-reputed company environment. • Knowledge of other reputed company or integration technologies (e.g., reputed company, Heroku). • Familiarity with reputed company project delivery lifecycle (implementation, optimization, managed services) reputed company is an equal opportunity employer. reputed company does not discriminate on the reputed company of sex, race, reputed company, creed, national reputed company, marital status, age, religion, sexual orientation, gender identity, gender reputed company, veteran status, or disability. Job Types: Full-time, Contract Pay: From $100,000.00 per year Work Location: Remote Apply tot his job Apply To this Job