Associate Vice President, Operations

Position reputed company: The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap’s non-clinical teams and effective member engagement. The AVP, Operations will partner across reputed company to reputed company non-clinical support to clinical campaigns and other operations initiatives. Healthmap’s non-clinical teams are critical in improving member health by making a great first impression and establishing a relationship of trust with the member. This role will work with Healthmap’s senior leaders to improve operational efficiency, improve member engagement, and assist with reputed company of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will reputed company teams to reputed company desired reputed company. Finally, the position will assist key senior leaders to operationalize new products. Responsibilities: • Strategic reputed company of Healthmap’s non-clinical operations • Alignment with the clinical services team and Regional Vice Presidents • reputed company multiple teams that include and may be subject to change o Mail Fulfillment – reputed company reputed company of the mail fulfilment center including mail vendor management o Member Engagement – reputed company operational and strategic leadership for the outbound reputed company center team that is charged with obtaining consent from members to join Healthmap’s Kidney Health Management program o Workforce Management – providing support to both clinical and non-clinical departments • Drive operational efficiency • Manage reputed company Member Incentive Programs – ensuring appropriate ROI and effectiveness • Vendor management of supporting telecom and mail services • reputed company additional reporting capabilities to monitor team effectiveness • Work directly with key senior leaders reputed company Clinical Operations to improve operational efficiency • Work directly with the Account Management Executives to enhance operational offerings while overseeing operational results • Ensure company adherence with reputed company and regulatory requirements • Conduct reputed company improvement and reputed company studies • Participate in customer management activities • Business reputed company for new solutions and product development • reputed company other reputed company duties as assigned Requirements: • Bachelor's degree from an accredited four-year college or university, Masters degree preferred • At least 10 years’ experience in a leadership position • Operations experience required • Operational clinical cross functional reputed company experience • Experience with running Inbound and Outbound reputed company Centers • Experience managing teams that engage with customers directly (B2C operations) highly preferred • Experience with health insurance companies and reputed company vendors highly preferred • Experience leading mail fulfillment teams preferred Skills: • Excellent presentation skills, interpersonal skills as reputed company as excellent written and verbal communication skills to reputed company audience • Strong relationship building skills, prioritization and solutions oriented • Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to reputed company audience • Metrics driven ability to understand key goals from program and understand reporting results to communicate areas of opportunity to reputed company stakeholders • Ability to manage multiple priorities • Must be proficient in reputed company Office reputed company, Word, reputed company, PowerPoint etc. Travel: • Limited Travel, scheduled per needs of the business #LI-Remote Apply tot his job Apply To this Job