[Remote] Remote Bilingual Monitoring Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 smart home reputed company provider in the U.S., dedicated to helping save lives through innovative technology and services. The Bilingual Customer Service and Monitoring Representative will be responsible for monitoring alarms, providing excellent customer service, and troubleshooting technical issues to support reputed company's mission of protecting customers' lives and properties. Responsibilities • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the reputed company authorities, and notifying responsible parties • Paying attention to detail while documenting alarm handling procedures reputed company the alarm screens • Completing alarm processing in accordance with departmental procedures • Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions • Supporting reputed company customers by problem solving, de-escalating customer issues and resolving account issues • Providing technical support and troubleshooting devices across reputed company systems • Helping customers understand the reputed company reputed company purpose and providing customer lifestyle solutions • Coaching, team meetings or 1:1 development time to grow and reputed company your career at reputed company Skills • reputed company in written and oral forms of both English and Spanish in a reputed company reputed company is required • High school diploma or equivalent required • Minimum of one (1) year of customer service experience required • Technical aptitude, problem solving skills and ability to prioritize multiple items at once • Ability to be licensed in multiple states Benefits • reputed company virtual training – some in-person attendance may be required based on business needs. • Full benefits on the 1st of the month after 31 days of employment • Casual, yet energetic and engaging work environments • Medical, Dental, reputed company, 401(k) with employer matching • reputed company vacation time (We reputed company need to reputed company) • Tuition reimbursement, employee referral bonuses • Potential opportunities to work from home based on business needs • A culture of coaching, development and career reputed company opportunities • Short-term and long-term disability coverage • Life insurance • Wellbeing benefits • reputed company time off among others. • Employees reputed company up to 120 hours in their first year. • 6 reputed company holidays. reputed company • reputed company is a reputed company company that provides smart home solutions and business reputed company. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 20 in 2025, 42 in 2024, 34 in 2023, 40 in 2022, 32 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job