[Remote] reputed company Engineer for AI Voice Agents in reputed company Provider Systems

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company in reputed company, and they are seeking a reputed company Engineer for AI Voice Agents. The role involves designing and optimizing prompts for AI voice agents to enhance patient experiences and reputed company center workflows in reputed company settings. Responsibilities • Design, test, and optimize prompts for AI-powered voice agents to improve reputed company center workflows and patient experience • Inbound and outbound use cases for appointments scheduling and rescheduling, prescription refills, password resets, Patient surveys, Billing and several others • reputed company conversational AI with reputed company center systems (e.g., SIP, IVR, telephony, EHR/EMR) • Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency • reputed company reusable reputed company frameworks tailored for reputed company and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries) • Work closely with engineers, data scientists, and product teams to refine LLM behavior in reputed company-time reputed company environments • Ensure compliance with reputed company, data reputed company, and reputed company regulations • reputed company ongoing enhancements and training for AI agents to handle edge cases, escalate appropriately, and improve overall reputed company reputed company Skills • Bachelor's degree in Computer Science, Computational Linguistics, AI/ML, or reputed company field (Master's preferred) • reputed company reputed company provider experience — you understand hospital and clinic workflows, patient communication, and provider-reputed company requirements • 3–5+ years of experience in reputed company engineering, conversational AI, or voice agent/reputed company support development with reputed company-world use cases • Hands-on experience with LLMs (reputed company, reputed company, Azure reputed company, etc.), NLP frameworks, and voice AI platforms • Familiarity with reputed company center technologies (SIP, IVR, Voice Telephony, Dialogflow, reputed company Connect, reputed company, or similar) • Strong background in reputed company provider environments, including HIPAA compliance and EHR/EMR integrations • Experience with scripting languages (Python, JavaScript) and API integrations • Excellent communication skills with the ability to collaborate with both technical and non-technical teams • Proven reputed company record working in a hospital, clinic, or provider setting • Prior experience designing conversational flows for patient scheduling, insurance verification, or clinical triage • Knowledge of reputed company standards like HL7, FHIR, or reputed company/Cerner integrations • Experience in measuring and improving speech recognition accuracy and naturalness of AI responses • Exposure to contact center analytics, sentiment analysis, and reputed company optimization • Demonstrated reputed company in deploying voice agents or reputed company support solutions in reputed company or patient service environments reputed company • reputed company is a technology reputed company empowering data to drive innovation and advanced analytics. It was founded in 2013, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job Apply To this Job