Experienced Bilingual Customer Service Representative – Arabic and English Language Support for Saudi Nationals at blithequark

Introduction to blithequark and the Industry

At blithequark, we pride ourselves on being a customer-centric organization, dedicated to providing exceptional support experiences to our valued customers. As a leading player in the industry, we recognize the importance of delivering top-notch service that exceeds our customers' expectations. Our mission is to be the most customer-focused company, and we achieve this by hiring talented individuals who share our passion for customer satisfaction. If you're a Saudi national looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Associate.

Job Overview

As a Customer Service Associate at blithequark, you will be the first point of contact for our customers in Saudi Arabia, providing support in both Arabic and English via phone, chat, and email. Your primary objective will be to prevent issues, solve queries, and delight our customers by addressing their concerns in a professional and courteous manner. You will utilize various tools to navigate, research, and review solutions, ensuring effective communication with our customers.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email, providing timely and accurate solutions to their problems
• Utilize various tools and resources to research and review solutions, ensuring effective communication with customers
• Work collaboratively with the customer service team to achieve customer satisfaction goals and objectives
• Provide feedback and suggestions for improving customer service processes and procedures
• Participate in training and development programs to enhance skills and knowledge

Working Hours and Schedule

This role requires working variable hours to match our customer demand. You will work a minimum of 40 hours per week, with schedules based on various shift patterns within our operating hours of 8 am to 10 pm, Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance, and your shifts may change every 1-4 weeks. You may be required to work on national holidays, and you will learn more about your exact schedule closer to your start date.

Strengths and Qualifications

To succeed in this role, you should possess the following strengths and qualifications:

• Hard-working, articulate, and detail-oriented, with a strong focus on customer satisfaction
• Friendly and customer-focused, with excellent communication skills in Arabic and English (both written and oral fluency)
• Ability to learn quickly and embrace change in a fast-paced environment
• Comfortable multi-tasking in a high-energy environment, with a willingness to work varying shifts

Essential Qualifications

• Minimum age: 18 years old
• Be a Saudi national
• Minimum qualification of a high school degree - Passed
• Strong communication skills in Arabic and English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within our operating hours of 8 AM to 10 PM
• Willingness and ability to work in rotating shifts (i.e., early, late, weekend, and overtime as required)

Preferred Qualifications

• Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have access to expert training and ongoing opportunities to learn more and develop your skills. You will be part of a dynamic team that values innovation, creativity, and customer obsession. Our training programs are designed to help you succeed in your role and advance your career, with opportunities for professional growth and advancement.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and customer-focused. We value diversity, inclusion, and equality, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. At blithequark, you will be part of a team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to make a real impact on our customers' lives.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including medical insurance for the employee, as well as their spouse and children, Amazon employee discount, Nursery Benefit, Life Insurance, and more. You will also have access to a range of perks and benefits, including expert training, ongoing opportunities to learn more and develop your skills, and a dynamic work environment that values innovation, creativity, and customer obsession.

Conclusion

If you're a motivated, customer-focused individual who is passionate about delivering exceptional support experiences, we invite you to join our team at blithequark as a Customer Service Associate. With a competitive compensation package, opportunities for career growth and development, and a dynamic work environment, this is an exciting opportunity to take your career to the next level. Apply now to become part of our award-winning Customer Service team and help us achieve our mission of being the most customer-centric company in the world.