Senior Full Stack UX Design Manager – Customer Experience and Engagement Technology Leader at blithequark

Introduction to blithequark

At blithequark, we are passionate about designing and delivering exceptional customer experiences that are intuitive, effortless, seamless, and empathetic. As a leader in the technology industry, we strive to innovate relentlessly, pushing the boundaries of what is possible in customer service. Our mission is to make every interaction with our customers a positive and memorable one, and we are looking for a talented Senior Full Stack UX Design Manager to join our team and help us achieve this goal.

About the Role

We are seeking a highly experienced and skilled Senior Full Stack UX Design Manager to lead our team of talented UX designers in delivering bar-raising experiences for customers around the world. As a hands-on UX design leader, you will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team. You will partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX direction. The ideal candidate will coach their team from a deep understanding of UX best practices, and embody a nimble, creative, and pragmatic approach that pushes the boundaries of agile UX.

Key Responsibilities

• Lead and mentor a team of talented UX designers, providing guidance and support to help them deliver high-quality design work
• Develop and implement UX strategies that align with business objectives and customer needs
• Partner with product and tech leaders to define and design experiences that deliver on shared objectives
• Ensure creative quality through the methods and mechanisms set in motion
• Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration
• Experience presenting design work to partners and executive leadership for review, feedback, and sign-off
• Prioritize effectively, using data to inform decisions, weighing the impact and trade-offs of decisions, and seeking input where needed to drive alignment

A Day in the Life

As a Senior Full Stack UX Design Manager at blithequark, you will work closely with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. You will embody and instill in your team customer-centric judgment throughout all parts of the design process, enable your team to validate their design strategies, and maintain the highest design standards, while relentlessly advocating for high-quality customer experiences.

About the Team

The Customer Service UX team at blithequark comprises a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard, but we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Qualifications

Basic Qualifications

• 12+ years of design experience
• 7+ years of leading multi-disciplinary Design teams (ie. visual design, interaction design, user research, etc.) experience
• Experience in life cycle design projects from design strategy through execution
• Deep curiosity about and familiarity with generative AI

Preferred Qualifications

• Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)
• Experience in ownership of projects and communicating timelines and executing independently

What We Offer

At blithequark, we offer a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. We are a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including mentorship, coaching, and formal training, to help you build your skills and advance your career. We also offer a range of benefits, including flexible working hours, remote work options, and a comprehensive wellness program, to help you maintain a healthy work-life balance.

Work Environment and Company Culture

At blithequark, we are proud of our inclusive and diverse culture. We believe that everyone deserves to be treated with respect and dignity, and we strive to create a work environment that is welcoming and inclusive to all. We are committed to diversity, equity, and inclusion, and we offer a range of programs and initiatives to support underrepresented groups in the workplace.

How to Apply

If you are a motivated and talented UX design leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you!

Conclusion

At blithequark, we are passionate about delivering exceptional customer experiences, and we are looking for a talented Senior Full Stack UX Design Manager to join our team and help us achieve this goal. If you are a motivated and talented UX design leader looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive compensation package, a range of benefits, and a commitment to diversity, equity, and inclusion, we offer a unique and rewarding work environment that will help you grow and develop your career.