**Customer Support Specialist for a US Manufacturing Company (Remote) at blithequark**
Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a dynamic and innovative US manufacturing company, as our next Customer Support Specialist. In this role, you will be the voice of our clients to their customers, providing timely and empathetic support through various channels, including HubSpot tickets, live chat, and phone calls.
**About blithequark**
blithequark is a leading US manufacturing company that has been at the forefront of innovation and excellence for years. Our mission is to provide top-notch products and services that exceed our customers' expectations. We believe in the power of collaboration, creativity, and continuous learning, and we're committed to fostering a culture that values diversity, inclusivity, and growth.
**The Role**
As a Customer Support Specialist at blithequark, you will play a critical role in ensuring that our customers receive exceptional support and service. Your primary responsibilities will include:
* Responding to customer inquiries via HubSpot (email, live chat, tickets) with speed and empathy
* Handling inbound and outbound phone calls for clarifications, escalations, and relationship building
* Troubleshooting order issues, product questions, and platform navigation
* Collaborating across teams to identify and resolve recurring issues
* Maintaining detailed records and ensuring every customer feels valued and supported
* Meeting response time targets and quality metrics
**Requirements**
To succeed in this role, you will need:
* 2+ years of customer support experience (B2B or ecommerce preferred)
* Excellent written and verbal English communication (minimal accent preferred for phone calls)
* Proficiency with HubSpot or similar CRM/ticketing systems
* Calm under pressure with strong problem-solving skills
* Ability to work independently and prioritize effectively
* Bonus: Experience with packaging, shipping, or e-commerce operations
**What We Offer**
As a Customer Support Specialist at blithequark, you can expect:
* A remote-first work environment with flexible hours
* Growth opportunities with a fast-scaling startup
* Direct impact on customer experience and company success
* Collaborative team environment
* Opportunities for professional development and learning
* Competitive compensation and benefits package
**Why Join blithequark?**
At blithequark, we're passionate about creating a workplace that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're committed to providing them with the resources, training, and opportunities they need to succeed. If you're looking for a challenging and rewarding role that will allow you to grow and develop as a professional, we invite you to join our team.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
**Contact Information**
For more information about this role or to submit your application, please visit our website at [insert website URL]. We look forward to hearing from you soon.