Experienced Technical Lead II - Backend Live Chat Engineer and Team Leader – Cloud-Based Real-Time Conversation Solutions Development

Introduction to blithequark

At blithequark, we're passionate about empowering support teams to deliver exceptional customer experiences through innovative, real-time conversation solutions. Our Live Chat Team is at the forefront of this mission, building a first-class product that supports millions of messages with high performance and reliability. As we continue to expand our system, we're seeking a talented Technical Lead II to join our Backend Live Chat team and play a key role in shaping the future of customer support.

About the Live Chat Team

The Live Chat Team is a dynamic group of engineers, designers, and product managers working together to create a holistic service that supports customers beyond just chat capabilities. Our team is committed to delivering high-quality solutions that meet the evolving needs of our customers. As a Technical Lead II, you'll have the opportunity to work closely with our team members, provide technical guidance, and help shape the direction of our product.

Job Summary

We're looking for an experienced Technical Lead II to join our Backend Live Chat team. As a Technical Lead II, you'll be responsible for leading a small team of engineers, providing technical guidance, and overseeing the development of new features to improve time-to-value. You'll work closely with our product, design, and engineering teams to establish compelling goals, address cross-team issues, and ensure the overall quality and reliability of our product.

Key Responsibilities

• Lead a small team of engineers, providing technical guidance, coaching, and mentoring to help them grow in their careers
• Collaborate with product, design, and engineering teams to establish relevant, compelling, and challenging goals
• Actively work with other Technical Leads to address and resolve cross-team issues
• Take proactive ownership of the team's on-call health, product reliability, and overall quality
• Participate in the technical execution and delivery of new features to improve time-to-value
• Unify separate systems into a cohesive chat experience
• Explore generative AI opportunities to help our customers move fast
• Make use of industry-leading 3rd party tools as well as robust home-grown infrastructure powering the blithequark Engineering organization
• Build and scale a robust data infrastructure that serves the entire organization

Essential Qualifications

To be successful in this role, you'll need to be a strong senior engineer with experience leading small teams. You should have a passion for writing code and reading code, as well as a desire to foster an environment that encourages autonomy and psychological safety. You'll also need to be committed to the growth of team members, enabling them to take on increasingly complex tasks.

Preferred Qualifications

• Experience with Java 11, RESTful APIs, and the Dropwizard framework
• Familiarity with Kafka and other performant technologies
• Strong understanding of software engineering principles, including design patterns, testing, and deployment
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions

Skills and Competencies

To succeed as a Technical Lead II at blithequark, you'll need to possess a range of skills and competencies, including:

• Strong technical skills, with the ability to write high-quality code and provide technical guidance to team members
• Excellent leadership and mentoring skills, with the ability to foster a positive and inclusive team culture
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Ability to analyze complex issues and develop creative solutions
• Strong understanding of software engineering principles, including design patterns, testing, and deployment

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Technical Lead II, you'll have the opportunity to work on challenging projects, develop new skills, and take on increasingly complex responsibilities. You'll also have access to a range of training and development programs, including mentorship, coaching, and formal training courses.

Work Environment and Company Culture

At blithequark, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built around four core commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow, and are reflected in everything we do.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $191,100 - $305,800 per year, depending on experience and qualifications. We also offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) matching program and paid time off.

Conclusion

If you're a motivated and experienced Technical Lead II looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. We're committed to helping our employees grow and develop in their careers, and offer a range of training and development programs to support their success. Don't miss out on this opportunity to join our team and help shape the future of customer support – apply today!