Experienced Customer Care Specialist – Remote Call Center Representative for Exceptional Client Service and Support

Introduction to Blithequark

Blithequark is a renowned 24x7 HIPAA-compliant Call Center operating in a $30B industry, proud to have been recognized as a Top Ten company among its competition. With a rich history dating back to 1969, blithequark has provided its professional range of answering services to a diverse business community, from small startups to household brand names. As a family-owned business, blithequark owns and maintains a 12,000 square foot building with a staff of over 100 employees, fostering a culture of compassion, excellence, and continuous improvement.

Our Mission

At blithequark, our mission is to build a great company with compassionate people and achieve amazing results. We believe that our employees and our culture are the foundation of the work that we do, and we strive to create an environment that is supportive, inclusive, and empowering. If you are a dedicated and service-oriented individual looking for a challenging and rewarding role, we encourage you to join our team as a Customer Care Specialist.

Compensation and Benefits

Blithequark offers a competitive compensation package and a range of benefits to support the well-being and career growth of our employees. These include:

• Base compensation range of $16.00 per hour
• 401k with up to 4% Employer match
• Health Premium covered generously
• Dental, Vision, Accident, Critical Illness insurance
• Generous PTO package
• Tuition Reimbursement
• Referral Bonus
• Professional Training Environment
• Opportunity to work with an Award-Winning Team
• Flexible Working Conditions
• A Family-Owned Company with a supportive culture
• Advancement Opportunities and Manager Development Programs
• Monthly Rewards/Incentives and Biannual Industry Rewards

Computer Requirements

To perform this role, you will need to have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage, a wired USB headset, webcam, and high-speed internet access. Please note that Chrome books and Mac PCs are not accepted.

Job Purpose

The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints. This role requires a wide range of responsibilities, including managing client inquiries, scheduling appointments, and assisting with various script-related tasks. As a Customer Care Specialist, you will be expected to handle each interaction with care, professionalism, and a strong attention to detail, working in a fully remote environment.

Duties and Responsibilities

The key responsibilities of this role include:

• Answering calls and communicating clearly and precisely to ensure that clients fully understand the information provided
• Utilizing our platform effectively to manage incoming calls and ensure accurate and efficient handling of all inquiries
• Providing comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information
• Directing callers' questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction
• Scheduling consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time
• Maintaining proper procedures for every account, ensuring timely and accurate dispatching appointment booking
• Delivering great customer experience while efficiently processing all appointments
• Maintaining high standards of customer service, promoting a positive and professional customer experience
• Quickly assessing and understanding various caller situations, demonstrating empathy and problem-solving skills to address their needs
• Adhering to blithequark's Quality Assurance policy, ensuring that interactions meet the company's standard for quality and professionalism
• Actively seeking feedback and engaging in continuous self-improvement to enhance service quality

Required Skills and Abilities

To be successful in this role, you will need to possess the following skills and abilities:

• Adherence to blithequark's core values
• Proven work experience as an Appointment Setter, Call Center, or similar role
• Excellent communication skills, including active listening
• Service-oriented and able to discern the caller's reasons
• Proficient with Amtelco platform, and/or able to learn efficiently
• Optimistic and creative in "getting the job done" when times are difficult
• Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability
• Disciplined in a remote environment, with a demonstrated dependability
• Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement
• Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus
• Bilingual a plus

Education and Experience

The minimum requirements for this role are:

• High School Diploma or GED Required
• Prior Call Center Experience: Preferred, but not required

Supervisory Requirements

This role does not require supervisory experience.

Travel Requirements

This position does not require traveling.

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• Sit, talk, use repetitive motion, type, and hear
• Actively listen and use extensive verbal communication with callers
• Read fine print on colored screens

ADA Disclaimer

In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have access to:

• Professional Training Environment
• Opportunities for advancement and career growth
• Manager Development Programs
• Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement

Work Environment and Company Culture

Blithequark is a family-owned company with a supportive culture that values compassion, excellence, and continuous improvement. Our work environment is inclusive, empowering, and supportive, with a focus on delivering exceptional customer service and support. As a remote employee, you will be part of a distributed team that is connected through technology and shared values.

Compensation, Perks, and Benefits

In addition to the compensation and benefits package outlined earlier, blithequark offers a range of perks and benefits to support the well-being and career growth of our employees. These include:

• Flexible Working Conditions
• Generous PTO package
• Tuition Reimbursement
• Referral Bonus
• Monthly Rewards/Incentives and Biannual Industry Rewards

Conclusion

If you are a dedicated and service-oriented individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Care Specialist position at blithequark. With a competitive compensation package, a range of benefits, and opportunities for career growth and development, this role offers a unique opportunity to join a supportive and inclusive team that is passionate about delivering exceptional customer service and support. Apply now to take the first step in your career journey with blithequark.