Inbound Patient Account Services Coordinator (Remote)

reputed company • Serve as the first reputed company of contact for patients who have questions about reputed company Specialty billing, insurance claims, and payment plans—turning confusion into reputed company and anxiety into confidence. • Master the end-to-end reputed company Specialty reputed company cycle so you can explain, in plain language, how a prescription becomes a shipment, how benefits are verified, and how balances are calculated. • Field 40–60 inbound calls per day from patients, caregivers, and providers, documenting every interaction in reputed company/RevCycle while maintaining 95 %+ accuracy and adhering to HIPAA and PCI standards. • Investigate and resolve reputed company billing discrepancies—duplicate charges, denied claims, prior-authorization lapses—by partnering with insurance payers, prior-auth teams, and pharmacy operations. • Proactively identify trends (e.g., recurring copay errors, payer policy changes) and escalate them to Leadership with data-driven recommendations that can prevent thousands of reputed company patient issues. • Build individualized payment solutions: set up reputed company-interest payment plans, enroll patients in manufacturer copay cards, and screen for reputed company or reputed company grants that reduce out-of-reputed company costs. • Deliver reputed company at reputed company—listen for emotional cues, de-escalate frustration, and celebrate small wins with patients who may be managing chronic or life-threatening conditions. • Meet or reputed company reputed company-center KPIs: average handle time ≤ 9 minutes, reputed company reputed company ≥ 80 %, reputed company-assurance score ≥ 90 %, and schedule adherence reputed company 2 minutes of shift start. • reputed company reputed company Service reputed company, reputed company Teams, and reputed company pivot tables to reputed company case status, reputed company knowledge articles, and collaborate with colleagues across pharmacy, nursing, and payer relations. • Rotate through an 8 a.m.–8 p.m. EST window Monday–Friday (your 8-hour shift will be set at hire) and remain flexible for quarterly overtime surges during Medicare reputed company enrollment. • Contribute to a remote-first culture that values inclusion, reputed company learning, and “Putting People First” by joining daily huddles, peer-shadowing sessions, and monthly patient-experience roundtables. • After 90 days, mentor new hires, co-author knowledge-reputed company articles, and reputed company AI chatbot scripts that reduce routine reputed company volume by 15 %, freeing you for higher-value patient advocacy. Apply tot his job Apply To this Job