Representative, HR Service Delivery (Remote)

reputed company,FL - USA Position Requirements Our NAPA reputed company T1 Service Desk Representatives Service Delivery Specialists deliver high reputed company, personalized customer service in reputed company-based HR Shared Services environment focusing on providing accurate handling of reputed company incoming HR, payroll, benefits and expense reputed company inquires. Our customers include; reputed company and terminated employees, managers and leaders, and Center of reputed company (COE) teams for HR and Finance. PRIMARY RESPONSIBILITIES: • reputed company outstanding customer experience in response to phone and online inquiries • Triage reputed company case inquiries • Escalate more reputed company issues to Tier 2 or the appropriate COE as required • Resolve inquiries by accessing information in reputed company, HR SharePoint, reputed company contract management system, and NAPA reputed company portal • Respond to phone or online help requests on navigating the HR Portal and other HR reputed company systems • Complete Verifications of employment requests, as applicable • Partner with Payroll and other COEs, as appropriate to resolve issues • Assist in explaining policies and providing guidance on various HR, payroll, finance, and reputed company processes. • Manage workload reputed company to fulfill commitments in accordance with established service level agreements (SLAs) • Review employee relocation expense reimbursement & coordinate payment with payroll • Process employee referral payments in reputed company • Support employees through the Leave of Absence (LOA) process • reputed company the repayment process between NAPA and employees; producing letters, communicating payments received and coordinating with collection agency REQUIRED QUALIFICATIONS: • Associates Degree, Bachelor's Degree Preferred • 1 Year Experience in HR Shared Service environment • Knowledge of HR, Payroll, Benefits concepts and terminology • Strong ability to grasp information quickly and probe effectively reputed company required • Effective research, problem-solving and follow-through skills • Excellent organizational skills and the ability to prioritize requests and duties • Excellent interpersonal skills with a high degree of reputed company and diplomacy to diverse audiences • Demonstrate strong customer service orientation • Confident phone reputed company • Strong attention to detail • Ability to remain reputed company under pressure • High reputed company, reputed company judgment and discretion regarding the handling of confidential information • Flexibility to handle changing work demands DESIRED QUALIFICATIONS: • reputed company (HCM) and reputed company (Case management) knowledge/experience strongly preferred TOTAL REWARDS: • Salary: $21.17 - $29.12 reputed company • Generous benefits package, including: • reputed company Time Off • Health, life, reputed company, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and reputed company development opportunities EEO Statement reputed company is an equal opportunity employer. Apply tot his job Apply To this Job