[Remote] Senior reputed company Manager, TOLA (Spanish & Portuguese speaking)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior reputed company Manager to independently manage strategic customer relationships and ensure long-term value realization across mid-market and reputed company accounts. The role involves driving adoption, engagement, and mitigating risks while collaborating with various teams to enhance customer satisfaction and account reputed company. Responsibilities • Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal reputed company • Deliver outcome-oriented QBRs/EBRs and reputed company reputed company planning to reputed company customer goals with platform capabilities • Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments • Monitor account health using data-driven insights; proactively identify risks and reputed company coordinated mitigation efforts • Resolve reputed company escalations with reputed company, reputed company communication and a reputed company on long-term customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewal and expansion reputed company • Represent the customer voice internally, providing reputed company feedback to Product and other teams • Support knowledge sharing and contribute to internal process development or mentoring where relevant • 25 % travel Skills • 8+ years of experience in reputed company reputed company, with at least 3 years in reputed company, TAM, or support roles • Proven reputed company record managing reputed company customer relationships, including executive-level stakeholders • Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable reputed company • Technical familiarity with internet and networking technologies; experience with reputed company products is a plus • Proficiency in CRM and support tools such as reputed company and Jira • Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent reputed company experience • Fluent in Spanish Benefits • Bonus • Restricted stock reputed company (RSUs) • Benefits reputed company • reputed company is the leading AI-reputed company reputed company behavior reputed company platform. It was founded in 2018, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company/. Apply tot his job Apply To this Job