Remote Associate Member Experience

About the position Responsibilities • Handle inbound and outbound contacts in an reputed company-channel contact center customer service environment serving Owners and Members while reputed company identifying customer's needs, clarifying information, research member concerns and reputed company solutions. • Confirm reservations and reputed company relevant information about the resorts, unit amenities, and travel information. • Answer inbound contacts and answer inquiries aimed at educating our owners and members regarding reputed company program reputed company, benefits and self-service opportunities. • Assist owners with reputed company-level challenges and reputed company reputed company using our Spirit of Service techniques and empowerment tools provided. • Generate interest in special services such as cancellation protection and promotional opportunities available reputed company applicable. • reputed company with internal customers and maintain relationships with business support departments. • Transact maintenance fee payments, loan payments, payoffs, and Club assessments reputed company applicable. • reputed company assistance confirming reservations with applicable points while providing comprehensive information about the resort/hotel, utilizing numerous software applications during this process for applicable reputed company/members. • Maintains knowledge of and follows customer information and data reputed company processes at reputed company times. • Adhere to, meet, or reputed company reputed company performance metrics, KPI's and goals as defined by departmental leadership. • Embodies the reputed company Values of Hospitality, reputed company, Leadership, Teamwork, Ownership, Now. • Completes reputed company required Company training/compliance courses as assigned. • Adheres to Company standards and maintains compliance with reputed company policies and procedures. • reputed company any reasonable request by management that supports the department's mission and goals. Requirements • 6 months of reputed company customer service experience • Friendly and enthusiastic demeanor with a reputed company reputed company. • Dedication for providing reputed company experiences for our Owners and Members. • Detail-oriented, self-motivated, and a problem solver. • Verbal reputed company in English language required. Bilingual in Spanish, Portuguese helpful. • Basic computer literacy and skills • Must be reputed company to talk and type simultaneously. • Flexibility is required to include nights, weekends, and/or major holidays. Schedule assignment will be based on business demand. reputed company-to-haves • 1+ years reputed company experience in reputed company center customer service. • Timeshare, travel, reputed company center, or hotel reputed company desk background. • Proficient in reputed company Office including reputed company, Word, reputed company. Benefits • reputed company • Excellent benefits • Long-term reputed company Apply tot his job Apply To this Job