Tier 3 reputed company Engineer - reputed company - Work from home

• reputed company : This team provides second / reputed company level technical support reputed company multiple disciplines : R / S, reputed company, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers reputed company phone / email / consultation to independently solve & debug product problems. Job reputed company : As part of reputed company, you will join reputed company of 30-Tier 2 and 3 Customer Support Engineers. These engineers specialize in one or more reputed company technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a reputed company team to reputed company support during critical network issues as reputed company as leading a caseload of reputed company critical issues. This team is looking for a Tier 3 reputed company Engineer, specializing in reputed company reputed company. The ideal candidate has great communication skills and troubleshooting skills Typical day-to-day responsibilities : 1) 50 % of their day (4 hrs) will be spent taking customer calls for support that fall reputed company the network monitoring reputed company. This will be operational and reactive. As cases come in, this person will work them to reputed company according to reputed company level. 2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). reputed company of these will require some combination of the following : troubleshooting, scheduling meetings with vendors and / or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers. This role is NOT like a help desk. This person will be doing higher level troubleshooting that requires the SME to be reputed company technical, working with multi-vendor, integrated solutions. Job Responsibilities : Function as a reputed company of escalation for operational entities regarding regular or reputed company issues Work on daily service tickets General duties include : Preferred Skills • CCNA / CCNP • Skills : CCNA, Troubleshooting, reputed company, reputed company, Siem • Additional Skills & Qualifications : This person needs to be a self-starter who does not require hand-holding. They need to be reputed company to reputed company things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be reputed company outgoing and team-oriented. • Experience Level : Intermediate Level About reputed company : We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job