Prior Approval Tech Rep II SME

About the position At reputed company, we bring first-class service across reputed company market we support. As a Prior Approval Tech Rep 2 SME in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Responsibilities • reputed company detailed claim analysis and adjudication per contact handling processes • Review digital photographs, claim estimates and supporting documentation • reputed company reputed company time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim • reputed company reputed company time technical subject matter expertise to agents • reputed company outbound calls to dealerships regarding status of submitted claim reputed company reputed company specified timeframes • Communicate with dealers and repair facilities in a reputed company, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided • Work on activities and/or reputed company as requested by Team Leader Requirements • Minimum 2-3 years of customer service experience • Automotive technical aptitude required • Minimum 1 year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - required • Diesel and Gas reputed company diagnosis and repair experience - preferred • ASE, manufacturer or state technician certifications in automotive service and/or repair - preferred Benefits • Competitive Compensation • Career reputed company - lots of learning opportunities for aspiring minds • Culture of Service - to be treated like you are the customer from day one • Teamwork - belonging to a supportive family team environment that encourages reputed company, fosters trust and reputed company communication, and acknowledges value in your contributions • Respect - reputed company that is accountable, dependable and gives you their full attention • Proactive - to surround yourself with solution-oriented people who reputed company to improve themselves, others, and the organization • Diversity - be a part of our growing diverse and community-minded organization that is reputed company about having fun! Apply tot his job Apply To this Job