Experienced Medical Equipment Customer Service Representative – Delivering Exceptional Patient Care and Support through Durable Medical Equipment and Respiratory Products

Welcome to blithequark

blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care. If you are passionate about delivering exceptional patient care and support, we invite you to join our team as a Medical Equipment Customer Service Representative.

Job Overview and Responsibilities

In this critical role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies. You will work closely with patients, clients, co-workers, and referral sources to ensure patient questions and concerns are processed in a timely manner. Your exceptional customer service skills, attention to detail, and ability to multitask will enable you to provide outstanding support to our patients and internal stakeholders.

Key Responsibilities:

• Assist with updating respiratory grid and maintaining accurate records
• Clear previous day's route and check all paperwork for accuracy and completeness
• Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Complete SOPs/CMNs and document on tracking log
• Comply with all applicable company policies and procedures to meet JCAHO and company standards
• Coordinate all patient information, process paperwork, including preparation of file for Billing Department, and complete batch reports for UPS deliveries
• Maintain referral log and monitor office supplies
• Prepare deposit for location on a weekly basis and prepare invoices for next day routes
• Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
• Provide service for all retail/walk-in equipment requests and provide technical assistance to customers
• Verify Medicare, Medicaid, and private insurance coverage information
• Work with outside agencies to resolve customer issues
• May be required to cover on-call, drive a company vehicle, and make deliveries to patient's homes
• Perform other duties as assigned

Qualifications and Requirements

To be successful in this role, you must have:

• A high school diploma or GED equivalent
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide) and drug screen (when applicable for the position)

Preferred qualifications include:

• Experience with medical equipment
• Experience with medical billing practices and billing reimbursement
• Experience in the medical field and administrative record management
• One year of related work experience
• Medical terminology

Skills and Competencies:

To excel in this role, you must possess:

• Accurate mathematical calculation skills
• Effective communication skills in English, both oral and written
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-tasking skills along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Machines, Equipment, and Technical Abilities:

You must be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word, and Excel
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet

Physical Demands:

This role requires:

• Lifting and carrying office equipment at times
• Requires lifting (minimum of 35 pounds) and transporting of patient equipment
• May be required to cover on-call, drive a company vehicle, and make deliveries to patient's homes
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. As a Medical Equipment Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages learning and development
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture:

blithequark is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on:

• A commitment to delivering exceptional patient care and support
• A collaborative and team-oriented approach to work
• A focus on continuous learning and professional development
• A culture of recognition and reward for outstanding performance
• A dedication to diversity, equity, and inclusion in all aspects of our business

Compensation, Perks, and Benefits:

blithequark offers a competitive compensation package, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Conclusion:

If you are passionate about delivering exceptional patient care and support, we invite you to join our team as a Medical Equipment Customer Service Representative. With a commitment to growth, development, and diversity, blithequark is the ideal place to build a rewarding and challenging career. Apply today and take the first step towards a fulfilling and successful career with blithequark!