**Experienced Full Stack Customer Experience Associate – Remote Part-Time Customer Service Representative for Fashion Industry Leader blithequark**

**Join the blithequark Team and Revolutionize the Fashion Industry** Are you a customer-focused individual with a passion for delivering exceptional service? Do you want to be part of a dynamic team that is disrupting the $2.4 trillion fashion industry? Look no further than blithequark, the ultimate destination for circular fashion. As a remote part-time Customer Experience Associate, you will be at the forefront of our mission to empower women with a more joyful, sustainable, and financially-savvy way to feel their best every day. **About blithequark** blithequark is a pioneering fashion industry leader that has disrupted the traditional fashion model by inspiring women with a more joyful, sustainable, and financially-savvy way to get dressed. Founded in 2009, blithequark has built a shared closet of designer apparel, accessories, and home decor from 700+ brand partners, offering infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental, or ownership. Our in-house proprietary technology and one-of-a-kind reverse logistics operation have made us a leader in the fashion industry. **About the Team** Our Customer Experience team lives and breathes our mission of empowering our customers to feel amazing. We've been called fit gurus, shipping virtuosos, and even fashion therapists. Customer Experience is truly the heart of our business and has a major impact on our continued success. You will be working on a great team with supportive team leaders who share your passion for delivering exceptional customer service. **About the Job** We are seeking an Experienced Full Stack Customer Experience Associate to join our team of customer service professionals. As a Customer Experience Associate, you will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the blithequark brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. **Key Responsibilities:** * Deliver exceptional service and develop lasting relationships with customers via blithequark channels for communication - live chat, phone, and email. * Serve as a proud brand ambassador of blithequark, constantly championing our core values to democratize fashion. * Maintain knowledge of all blithequark products including fit, styles, and inventory. * Assist customers in finding styles that meet their individual style and events needs. * Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions. * Deliver personalized service while meeting quality and productivity goals. * Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience. * Contribute to an empathetic, positive, and energetic team culture. **What You'll Need** **Essential Qualifications:** * At least 2 years of experience working in a customer-focused environment. * Problem-solving skills and the ability to think quickly and make decisions in a fast-paced environment. * The ability to rebound quickly and handle difficult customer issues with a positive attitude. * Multitasking skills and the ability to assist multiple customers at once while maintaining an exceptional level of service. * Strong communication skills and the ability to listen well and understand the needs of our customers and our business. * Integrity and a commitment to upholding company values and policies. * Efficiency and productivity skills, with the ability to hold yourself accountable and assist customers with attention to detail. * A dedication to providing a Cinderella Experience during each customer interaction. * Empathy and the ability to see situations from the customer's perspective and provide the best solutions aligned with blithequark's core values. **Preferred Qualifications:** * Technical aptitude and problem-solving skills. * Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc). * High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection. **What We Offer** **Career Growth Opportunities:** blithequark is committed to helping our employees grow and develop their careers. As a Customer Experience Associate, you will have the opportunity to learn and grow with our company, and to take on new challenges and responsibilities as you develop your skills and expertise. **Learning Benefits:** We offer a range of learning and development opportunities, including training programs, workshops, and online courses. Our goal is to help our employees develop the skills and knowledge they need to succeed in their roles and to advance their careers. **Work Environment and Company Culture:** We are a remote-friendly company, and our Customer Experience Associates work from the comfort of their own homes. We believe in creating a positive and supportive work environment, and we encourage our employees to be themselves and to bring their unique perspectives and ideas to the table. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including health insurance, paid time off, and a 401(k) matching program. We also offer a range of perks and benefits, including a flexible work schedule, a generous parental leave policy, and a comprehensive employee assistance program. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the perfect fit for this role. **Equal Opportunity Employer** We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we believe that diversity and inclusion are essential to our success. **Note** Please note that this is a remote part-time role, and candidates must reside as permanent residents in one of the following states: Massachusetts, Colorado, Washington, Oregon, Texas, Illinois, Arizona, Florida, Virginia, Tennessee, or Kansas. Thank you for considering this opportunity to join the blithequark team. We look forward to hearing from you! Apply for this job