**Experienced Customer Service Representative - Cargo Agent (ORD) at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced environment? Do you have a strong desire to grow your career in a dynamic and supportive team? Look no further than blithequark's Cargo Agent role in ORD. As a key member of our cargo team, you will play a vital role in ensuring the smooth transportation of cargo, providing top-notch customer service, and contributing to the success of blithequark's operations. **About blithequark** At blithequark, we are committed to providing exceptional service to our customers, while also fostering a culture of care, integrity, resilience, and servant leadership. Our team is dedicated to making a positive impact on the world, and we believe that our people are our greatest asset. As a Cargo Agent, you will be part of a dynamic team that is passionate about delivering results, exceeding customer expectations, and driving innovation. **Key Responsibilities** As a Cargo Agent, you will be responsible for: * Providing exceptional customer service to internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner * Interacting with customers face-to-face and over the phone to ensure their needs are met and exceeded * Processing cargo shipments, including receiving, handling, and dispatching cargo * Maintaining accurate records and reports, including tracking cargo movements and resolving discrepancies * Collaborating with other teams, including operations, customer service, and logistics, to ensure seamless cargo transportation * Participating in training and development programs to enhance skills and knowledge * Adhering to blithequark's safety protocols and procedures to ensure a safe working environment **Internal Movement Eligibility** If you are a current blithequark employee, please note that internal movement eligibility is subject to the company's Internal Mobility Policy and Residency Policy. Before applying for this position, please ensure you meet all eligibility requirements, including being in good standing and meeting performance standards and tenure requirements in your current role. **What You Need to Succeed** To be successful in this role, you will need: * A high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Possess a valid driver's license * Basic digital literacy * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds * Pass a physical ability test (PAT) * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE **What Will Give You a Competitive Edge** While not required, the following qualifications will give you a competitive edge: * Previous cargo freight and warehouse operations experience * Typing/computer skills **Benefits and Perks to Help You Keep Climbing** At blithequark, we believe in sharing success with our employees. As a Cargo Agent, you will enjoy: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Birthing parents are eligible for 12-weeks of paid maternity/parental leave * Non-birthing parents are eligible for 2-weeks of paid parental leave * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare **Join the blithequark Team Today!** If you are passionate about delivering exceptional customer experiences and working in a dynamic and supportive team, we encourage you to apply for the Cargo Agent role at blithequark. As a key member of our cargo team, you will play a vital role in ensuring the smooth transportation of cargo, providing top-notch customer service, and contributing to the success of blithequark's operations. Don't miss this opportunity to join a team that is dedicated to making a positive impact on the world. Apply now and take the first step towards a rewarding career at blithequark! Apply for this job