**Experienced Customer Service Representative - Call Center at blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative - Call Center! At blithequark, we're committed to providing innovative solutions that empower individuals and communities to thrive. Our Demand Response Program is a vital part of this mission, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our Call Center, you'll play a critical role in ensuring the success of our program by providing exceptional customer service to Broker Services clients. **About blithequark** blithequark is a leading organization dedicated to providing innovative solutions that empower individuals and communities to thrive. Our team is passionate about making a positive impact in the lives of others, and we're committed to fostering a culture of inclusivity, diversity, and excellence. **Job Summary** As an Experienced Customer Service Representative - Call Center at blithequark, you'll be responsible for providing exceptional customer service to Broker Services clients, responding to inquiries from the general public, and supporting the Broker Services department staff as required. You'll also assist the Broker Services Manager with volunteer driver coordination and scheduling as needed. **Key Responsibilities** * Answer phone calls and book rides in accordance with demand response programs, including Medicaid NEMT, 5310 Grant Program, and general public demand response * Respond to inquiries from the general public * Support and assist Broker Services department staff as required * Assist the Broker Services Manager with volunteer driver coordination and scheduling as needed * Perform other duties as assigned **Essential Qualifications** * A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position * High school diploma or equivalent, two years of experience in customer service required * Ability to work in a team and communicate effectively with a diverse population * Remain calm in stressful situations, work effectively in an environment with multiple competing priorities * Proficiency in Microsoft Office Suite, Google products, and RouteMatch software * Strong verbal communication, ability to multi-task, attention to detail, flexibility, and the ability to maintain confidentiality inclusive of HIPAA requirements **Preferred Qualifications** * Experience working in a call center environment * Knowledge of demand response programs and services * Bilingual or multilingual skills **Work Conditions** * Ability to sit for long periods of time, work at a computer, and answer frequent phone calls is required * Occasional lifting of up to 15 lbs., climbing stairs, and standing * Operates in a professional office environment; and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting the growth and development of our team members. As an Experienced Customer Service Representative - Call Center, you'll have access to: * Ongoing training and professional development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and growth within the organization * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** blithequark is a diverse and inclusive organization that values the unique perspectives and experiences of our team members. We're committed to creating a work environment that's welcoming, supportive, and empowering. As an Experienced Customer Service Representative - Call Center, you'll be part of a team that's passionate about making a positive impact in the lives of others. **Compensation, Perks, and Benefits** We offer a competitive compensation package that includes: * A salary range of $40,000 - $60,000 per year, depending on experience * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we invite you to apply for the Experienced Customer Service Representative - Call Center position at blithequark. Please submit your application, including your resume and a cover letter, through our online portal. **Equal Employment Opportunities** blithequark is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, blithequark complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job