**Experienced Customer Assistance Representative – Airport Operations and Customer Service**

Are you ready to embark on a thrilling journey as a Customer Assistance Representative at blithequark? Join our dynamic team and become an integral part of the world's largest airline, providing exceptional customer service and ensuring seamless travel experiences for millions of passengers every year. As a Customer Assistance Representative, you will be the face of blithequark, interacting with customers in a courteous, efficient, friendly, and professional manner, making their travel experience truly unforgettable. **Why You'll Love This Job** At blithequark, we're passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. As a Customer Assistance Representative, you will be responsible for providing top-notch service to our customers, ensuring that their needs are met, and their travel experience is smooth and enjoyable. You will be working in a fast-paced environment, interacting with customers from diverse backgrounds, and resolving issues in a professional and courteous manner. **Key Responsibilities** As a Customer Assistance Representative, your key responsibilities will include: * Greeting customers when they enter the airport or arrive in the ticket area, providing a warm and welcoming experience * Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures * Assisting customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts * Servicing and maintaining kiosk machines, ensuring they are in good working condition * Troubleshooting kiosk technology issues to identify the source of problems or errors * Communicating with IT about kiosk technology issues that require additional servicing * Verifying that customers' carry-on baggage complies with FAA/blithequark policies (e.g., size, quantity) * Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) * Assisting customers with checked baggage processing, including completing credit card transactions, self-tagging, and verifying weight * Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) * Accepting and activating customers' self-tagged baggage at the activation station * Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) * Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) * Refer customers to customer service agents when appropriate * Performing clearance and verification of documents at kiosks * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assisting unaccompanied minors with boarding, deplaning, or other transportation * Providing customers with gate information and directions * Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) * Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement **All You'll Need for Success** To be successful in this role, you will need: * A high school diploma or GED or international equivalent * Must be 18 years of age or older * Read, write, fluently speak, and understand the English language * Bilingual language skills may be required in some locations * Applicable valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S. **Preferred Qualifications** * Working knowledge of Sabre or any other Passenger Service System * Previous face-to-face customer service experience * Working in a fast-paced environment **What You'll Get** As a valued member of our team, you will enjoy a range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more **Feel Free to Be Yourself at blithequark** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. **Travel to the Interview and Any Subsequent Relocation Expenses Are the Responsibility of the Candidate** **Expected Salary** Location: Phoenix, AZ **Apply for the Job Now!** If you're ready to embark on a thrilling journey as a Customer Assistance Representative at blithequark, apply now! We can't wait to hear from you and explore how you can become a part of our dynamic team. Apply to this job Apply To this Job Apply for this job