Experienced Customer Success Specialist for Night Shift Operations – Mandarin and English Proficiency Required for Premier Food Ordering App Support

Introduction to blithequark

At blithequark, we are revolutionizing the way people interact with food ordering apps, providing an unparalleled customer experience that sets us apart in the industry. As a leader in innovative solutions, we are seeking highly skilled and dedicated professionals to join our team as Customer Success Specialists. If you are passionate about delivering exceptional customer service, proficient in both Mandarin and English, and thrive in a fast-paced environment, we invite you to explore this exciting opportunity with us.

Job Overview

The role of a Customer Success Specialist (CSS) at blithequark is multifaceted and critical to our success. As the primary point of contact for our clients using our premier food ordering app, you will be responsible for handling customer inquiries, addressing concerns, and providing timely and accurate information through inbound and outbound phone calls. Your expertise and professionalism will not only resolve issues but also enhance our brand reputation and foster long-term customer relationships.

Key Responsibilities

• Assist customers in placing online orders, ensuring a seamless and user-friendly experience.
• Provide comprehensive support through phone calls, addressing a wide range of customer queries and concerns.
• Process payments securely, adhering to the highest standards of data protection and privacy.
• Proactively support customers, anticipating their needs and offering solutions that exceed their expectations.
• Identify and escalate priority issues promptly, collaborating with internal teams to resolve complex problems efficiently.
• Work closely with the customer support team to improve service quality, share best practices, and contribute to the development of new processes and procedures.
• Maintain and continuously improve service quality, ensuring that blithequark's high standards are consistently met or exceeded.

Qualifications and Skills

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

• Education: A Bachelor's Degree, Diploma, or equivalent in any field. Fresh graduates are encouraged to apply, as we offer a supportive environment for professional growth and development.
• Work Experience: At least 6 months of experience in customer support, with call center experience being advantageous but not mandatory. Your ability to demonstrate customer service skills, adaptability, and a willingness to learn will be key factors in your application.
• Language Proficiency: B2 level proficiency in English is required, along with fluency in Mandarin. Your language skills will be essential in communicating effectively with our diverse customer base.
• Interpersonal Skills: A customer service-oriented approach, active listening skills, and the ability to handle inquiries professionally and empathetically. Your interpersonal skills will be crucial in building trust and rapport with our customers.
• Technical Skills: A typing speed of at least 40 words per minute with 90% accuracy, along with proficiency in Microsoft Windows and Office. Your technical skills will enable you to efficiently manage customer interactions and utilize our systems effectively.

Essential and Preferred Qualifications

In addition to the above requirements, the following qualifications are preferred but not essential:

• Prior experience in a similar role within the food delivery or customer service industry.
• Knowledge of customer relationship management (CRM) software and technology.
• Certifications or training in customer service, communication, or a related field.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Specialist, you will have access to:

• Comprehensive training programs designed to enhance your skills and knowledge in customer service, technology, and industry trends.
• Opportunities for career advancement within the company, including leadership roles and specialized positions.
• A supportive and collaborative work environment that encourages innovation, creativity, and teamwork.
• Regular feedback and performance evaluations to help you set and achieve your professional goals.

Work Environment and Company Culture

Our work environment at blithequark is dynamic, inclusive, and focused on excellence. We pride ourselves on:

• A diverse and multicultural team that values different perspectives and experiences.
• A culture of innovation, where ideas are welcomed and implemented to drive growth and improvement.
• A commitment to work-life balance, recognizing the importance of personal well-being and happiness.
• Regular team-building activities, social events, and celebrations that foster camaraderie and fun.

Compensation, Perks, and Benefits

We offer a competitive salary package, along with additional benefits and perks designed to reward your hard work and dedication. These include:

• A salary of RM 3,000++, with extra allowances provided to recognize your contributions.
• Opportunities for professional growth and development, including training, mentorship, and career advancement.
• A comprehensive benefits package that may include health insurance, retirement plans, and other perks, depending on your location and eligibility.
• A dynamic and supportive work environment that values your well-being and success.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the position of Customer Success Specialist at blithequark. With your proficiency in Mandarin and English, along with your passion for delivering exceptional customer service, you will play a vital role in our team's success. Join us in our mission to revolutionize the food ordering app experience and take the first step towards an exciting and fulfilling career with blithequark.