[Remote] LOA Call Service Representative

Note: The job is a remote job and is open to candidates in USA. Aston Carter is a company specializing in corporate talent solutions across various industries. They are seeking a Leave of Absence (LOA) Case Manager to provide comprehensive case management services for employees experiencing leave or disability events. Responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for 150-200 assigned employees to provide holistic case management services, including reviewing medical documentation and adjudicating leaves in compliance with leave plans, federal and state laws, and organizational policies • Utilize duration guidelines, best practice tools, and resources to oversee leave events effectively • Critically assess and adjust case management plans according to employee's changing needs • Address and respond to sensitive situations, troubleshoot issues, and remove barriers before, during, or after a leave event • Respond to employee-impacting issues and ensure appropriate communication occurs • Identify and solve problems, sometimes with limited information • Facilitate a smooth return-to-work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policies • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate Skills • 1+ years of experience as a case manager using case management systems • 6+ years of experience in lieu of a Bachelor's degree • 2+ years of experience in Human Resources or customer service in a leave/disability field • Proficient in MS Word, Excel, Access, Outlook, and PowerPoint • Strong customer service focus with high standards • Excellent verbal and written communication skills • Excellent organizational and time management skills • Strong technical skills with computer aptitude, including learning new systems • Ability to prioritize, manage, and complete work with tight deadlines • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA • Experience working with confidential information • Experience providing case management services for a large, multi-state employer • Experience providing guidance on leave of absence, disability plans, accommodations, and employee matters Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Company Overview • Aston Carter is a staffing and recruiting company providing risk and compliance services. It was founded in 1997, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.astoncarter.com/en. Apply tot his job Apply To this Job