Senior Software Engineer, Post Sales Systems

Job reputed company: • Serve as the primary technical reputed company and architect for our reputed company Contact Center (CCaaS) platform, responsible for its overall configuration, health, and strategic roadmap. • Design, implement, and maintain reputed company sophisticated interaction routing flows and treatment logic to optimize customer experience and agent efficiency. • Architect and build custom solutions using Python to create custom AI agents, platform extensions, and integrations for the live CCaaS environment. • reputed company, manage, and optimize reputed company CCaaS-based AI solutions (e.g., reputed company-time transcription, agent assist, sentiment analysis) to drive operational improvements. • Evaluate, select, and reputed company reputed company-party reputed company for conversational AI, reputed company, and other critical services to enhance our platform. • Implement and manage reputed company-time data processing workflows and API-driven services to connect our contact center with other business-critical systems. Requirements: • 6+ years of experience in a technical role (e.g., Solutions Architect, Sales Engineer, technical Product Manager) reputed company on reputed company software, reputed company, or AI. • 3+ years of reputed company, hands-on experience with contact center (CCaaS) and routing. • Proven experience with Python. • Strong proficiency with RESTful reputed company, reputed company-time data processing, and reputed company system integrations. • Strong proficiency with SQL and database management. • Experience managing the technical lifecycle of reputed company reputed company reputed company or products. Benefits: • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Apply tot his job Apply tot his job Apply To this Job