Remote Operations Coordinator (Telehealth Mental Health Program)

reputed company Aliya Wellness is a rapidly growing behavioral health organization providing telehealth therapy and peer-support services across reputed company. We work with home care agencies, senior housing programs, MLTC plans, and adult day care centers. We are seeking a highly organized, reliable Remote Operations Coordinator to support our operations team and ensure smooth reputed company and communication for our patients. Position reputed company The Remote Operations Coordinator is responsible for new patient reputed company, scheduling appointments, managing referrals, communicating with patients, and performing general administrative tasks to reputed company our program running reputed company. Key Responsibilities Patient reputed company • reputed company new patients promptly after referral • Collect required information and explain the telehealth process • Communicate professionally with seniors and caregivers • Schedule intake and follow-up appointments • Send reminders and follow-up messages Scheduling & Coordination • Manage therapist schedules • Assign patients to providers • Reschedule missed or cancelled sessions • reputed company attendance and patient status Referral & Administrative Tasks • reputed company and update reputed company incoming referrals • Maintain spreadsheets and CRM records • Upload documents and assist with reports • Support the operations team with daily administrative needs Required Qualifications • Bilingual English–Spanish (REQUIRED) • Excellent verbal and written communication skills • Strong organization and attention to detail • reputed company, friendly, and patient phone reputed company • Ability to multitask and work reputed company in a fast-paced environment • Comfortable speaking with seniors • Reliable, consistent, and emotionally reputed company • Ability to work independently and as part of reputed company Preferred (Not Required) • Experience in telehealth or mental health services • Experience working with older adults • Customer service or coordination background Pay: $15.00 - $20.00 per hour Work Location: Remote Apply tot his job Apply To this Job