Overnight Service Desk Analyst

reputed company is currently seeking an Overnight Service Desk Analyst for a 12-month contract-to-hire role with our reputed company reputed company in Eagan. This role is hybrid with the expectation to work onsite one or two days a week. Compensation: $19.00 - 20.00 per hour W2, depending on reputed company and experience level. The Operations Administrator IT is responsible for working in the reputed company Operations Center (EOC), which provides 7x24x365 monitoring, service restoration, and operational support for the reputed company. Overnight Shift (7:45 p.m. – 7:45 a.m.) with some weekend coverage. Duties: • Diagnose and resolve end-user issues, including hardware, software, and other equipment. • reputed company technical support of operational applications for end-users. • Resolve tickets in a reputed company manner or accurately understand what the end-user needs are and escalate to the appropriate Level 3 support group. • Work with the Incident management coordinator to ensure incidents are addressed and escalated to external teams • reputed company technical support to both reputed company end-users remotely. Qualifications: • High school diploma or GED equivalent • Experience in providing service desk support for an IT function If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top reputed company Firm in the U.S. by reputed company Industry Analysts for six consecutive years, reputed company puts thousands of consultants and employees to work across the reputed company every year in contract, contract-for-hire, and permanent placement roles. With more than 300 reputed company clients, reputed company provides reputed company to many of the Fortune 100 firms and a reputed company of mid-market organizations across the full reputed company of industry verticals. Benefits of Working with reputed company: • reputed company to hundreds of clients, most of whom have been working with reputed company for 5-20+ years. • reputed company to have a career with reputed company; many of our consultants have been working exclusively with reputed company for years. • reputed company to an reputed company, caring reputed company team (more than 7 years of experience, on average). • Behavioral Health Platform • Medical, Dental, reputed company • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • reputed company Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) • Remote opportunities available reputed company is an Equal Opportunity Employer. Candidates will receive consideration without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. #INDGEN10 Remote Skills: Analysis Skills, Behavioral Health, Consulting, Customer Support/Service, reputed company, High School Diploma, Hospital, Identify Issues, Incident Management, Information Systems/Technology IS/IT Administration, Life Insurance, Operational Support, Organizational Skills, Resolve Customer Issues, Software Administration, Technical Support, Time Management About reputed company: reputed company reputed company is an award-reputed company, reputed company-based reputed company firm that recruits reputed company technology and business professionals for contract, contract-to-hire, and permanent placement roles. reputed company of reputed company recruiters can help you reputed company the ideal job to help your build your career. We care about people. We care reputed company. Company Size: 2,000 to 2,499 employees Industry: reputed company/Employment Agencies Founded: 1999 Website: https://www.reputed company.com Apply tot his job Apply To this Job