Wayfinding Intern (Undergraduate Students)

Salary: $19.00 - $24.00 HourlyLocation : Quincy, MA 02171Job Type: Internship / Co-Op / FellowshipRemote Employment: Flexible/HybridJob Number: 25-21393Department: MBTA - Office of StationsArea: 309-Building & Station MaintenanceOpening Date: 11/25/2025Closing Date: 12/11/2025 11:59 PM EasternLicenses / Certifications: None RequiredUnion Affiliation: UNA UnaffiliatedSafety Sensitive: No; this is not a Safety Sensitive position.On-Call or 24/7: No; this position is not classified as on-call or 24/7.Essential Classification (Emergency Staff): No; this position is classified as non-essential (during declared States of Emergency). At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job SummaryThe Massachusetts Bay Transportation Authority (MBTA or the "T") is seeking an intern interested in learning about and assisting the Wayfinding Team in its Department of Stations. The Wayfinding Intern will be exposed to how MBTA's user-friendly and ADA-compliant navigation system is implemented in Capital and State of Good Repair Projects, in accordance with MBTA guidelines and in compliance with the requirements of the Boston Center for Independent Living Lawsuit Settlement.The Wayfinding Intern will assist and provide support to the Wayfinding Team (and others). They will report directly to the Manager of Wayfinding. The scope of their responsibility will include, but not limited to, working with the Manager of Wayfinding and graphic designers to implement the MBTA Wayfinding program and assisting them in the development of new group databases and program reference documents.The most qualified (or ideal) candidates would be enrolled in an undergraduate / Bachelor's degree program in Architecture, Urban Planning, or Graphic Design, at least one (1) of experience with database applications, and above average skills in Microsoft Office, Adobe Creative Cloud, and effective communication in English. We are looking to hire one (1) intern, who will work at least four (4) days in-office (40 hours per week) for either three (3) or six (6) months, depending on the student's availability. Duties & Responsibilities Photo-document existing wayfinding-related conditions and assets.Participate in developing protocols for signage material, sample documentation, tracking, and storage.Assist with preparation of new databases for Wayfinding sign standards and affiliated projects.Develop standard sign type catalogue for implementation of sign graphics software.Review transit-related maps for errors.Assist Manager of Wayfinding and graphic designers with ongoing projects in design and construction phases.Assist with research on sign materials and specifications.Maintain staff work assignment schedules and proactively coordinate implementation of actionsRespond to inquiries from customers, vendors, and co-workers in professional and courteous manners.Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum or hiring manager for department or location specific functions. Perform all other duties and projects that may be assigned.* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. Minimum Requirements & Qualifications Enrolled, for entire duration of employment, in the undergraduate / Bachelor's degree program of an accredited college / university in Architecture, Urban Planning, or Graphic Design.Undergraduate degree candidates must have completed at least four (4) semesters or five (5) trimesters by the start date of this position.Above average proficiency in Adobe Creative Cloud.Above average proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).At least one year of experience with database applications.Above average ability to communicate effectively in English, both in written and oral forms.Possess a valid U.S. driver's license.Above average organizational, analytical, multi-tasking, and interpersonal skills.Ability to handle sensitive and confidential information appropriately.Ability to work effectively with a diverse workforce.Highly organized, motivated, and have great attention-to-detail.Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required. Substitutions Include No substitutions. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops. Employment Benefits at the MBTAFull-Time Employees:The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term DisabilityPaid Time Off (PTO): Vacation, Personal Days, Sick Leave, and HolidaysRetirement: Pension or deferred compensation 401(a), plus MBTA contributionsComplimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)Tuition Reimbursement (up to $10,000 per year)Public Service Loan Forgiveness (PSLF) for student loansCommuter Choice Parking Program: Pre-tax benefits for parkingFlexible Spending Account (FSA): Pre-tax benefits for healthcare-related expensesDiscounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.comShopping discounts via GovX.comVerizon and AT&T service discountsAnd more...Internships:Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.Disclaimer:The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.The MBTA is an Affirmative Action/Equal Opportunity Employer01 What is your current education level? Not Currently Enrolled in School High School / GED / VoTech Undergrad: 1st Year (Freshman) Undergrad: 2nd Year (Sophomore) Undergrad: 3rd Year (Junior) Undergrad: 4th Year (Senior) Grad School: 1st Year Grad School: 2nd Year Grad School: 3rd Year Grad School: 4th Year Grad School: 5th Year Graduate Certificate Postdoctoral Studies 02 When is your expected graduation date? 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036+ 03 What is your area of study? Accounting / Finance Agriculture Architecture Archives Management Biology Business / Business Admin Business Information Systems Chemistry Communications Computer Science Construction Management Data Analysis Database Administration Diversity Management / EEO Earth Science Ecology Economics Education Engineering (Aerospace) Engineering (Civil) Engineering (Construction) Engineering (Electrical) Engineering (General) Engineering (Mechanical) Engineering (Structural) Entrepreneurship Environmental Services Ethics Facility Management General / Interdisciplinary Studies Graphic Arts / Design Health Services Human Resources / Human Capital Information Technology Insurance / Risk Management Law (Business / Corporate) Law (Juris Doctorate) Law (General) Library / Information Science Logistics / Supply Chain Management Maintenance Management Management Information Systems Marketing Medical Network Administration Nonprofit Organizations Nursing Organizational Development Payroll / Benefits Administration Physics Planning and Development Political Science Production / Operations Management Project Management Public Policy & Administration Public Relations Purchasing Real Estate Robotics Safety Software / Programming Statistics / Actuarial Science Transportation Urban Planning Other No Major 04 How long can you commit to the position? Less than 3 Months 3 Months 6 Months 9 Months 12 Months / 1 Year More than 1 Year 05 What is your availability? Part-Time (up to 35 hours / week) Full-Time (35 - 40 hours / week) Any 06 Which work model can you work? Always Onsite / In-Office Fully Remote Hybrid Any 07 Do you have the ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role? Yes; I am able to independently commute to assigned work locations in the Boston, MA metro area. No 08 Are you legally authorized to work in the United States? Yes No 09 Will you now or in the future require visa sponsorship to continue working in the United States (e.g. H-1B visa status)? Yes No OPT / CPT Currently CPT / OPT In-Process / Need to Apply 10 Please rate your current proficiency in Adobe Creative Cloud. No Experience Beginner Intermediate / Average Advanced Expert 11 Please rate your current proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). No Experience Beginner Intermediate / Average Advanced Expert 12 Please rate your current proficiency in English (verbal and written). No Experience Beginner Intermediate / Average Advanced Expert 13 Do you possess a valid, unexpired U.S. driver's license? Yes, I have a valid U.S. driver's license. No, I do not have a valid U.S. driver's license. 14 How many years of experience do you have with database applications? 0 - 1 2 - 3 4 - 5 5+ 15 Have you or will you have completed (4) semesters or (5) trimesters in college / university by the start date of this position? Yes No Required Question Apply tot his job Apply To this Job