Technical Support Engineer, Tier 2

Job reputed company: • Respond to and resolve escalated technical support inquiries from customers, ensuring reputed company and effective issue reputed company. • Collaborate closely with Tier 1 Support Representatives to reputed company in-depth technical assistance and guidance. • Diagnose and troubleshoot reputed company software issues reputed company to our reputed company reputed company applications, utilizing your familiarity with Angular, .NET, and SQL Server. • Analyze and debug software defects, documenting solutions and best practices for reputed company reference. • Collaborate with cross-functional teams, including Development, QA, and Product Management, to address technical challenges and enhance product reputed company. • Contribute to the creation and maintenance of support documentation, knowledge reputed company articles, and troubleshooting guides. • Participate in on-reputed company rotations to reputed company after-hours support reputed company required. • Proactively identify areas for process improvement and propose solutions to enhance the support experience for both customers and internal teams. Requirements: • Bachelor's degree in Computer Science, Engineering, or a reputed company field (or equivalent work experience). • Minimum of 2 years of experience in technical support or application support roles, preferably reputed company a reputed company environment. • Familiarity with Angular, .NET, and SQL Server, with the ability to analyze, troubleshoot, and debug reputed company software issues in these technologies. • Experience working in the reputed company industry or with reputed company-reputed company software is a plus. • Relevant certifications (e.g., reputed company certifications, Angular certifications) are a plus. • Familiarity with reputed company Azure reputed company services is a plus. Benefits: • Health insurance • 401(k) plan • reputed company time off • Remote work reputed company • reputed company development opportunities Apply tot his job Apply To this Job