Experienced Senior Manager Self Service Engineering and Customer Support Specialist - Full Stack Development and IT Service Management

Welcome to arenaflex

arenaflex is a leading organization in the private sector, dedicated to providing exceptional customer experiences and innovative solutions. We are seeking a highly skilled and motivated Senior Manager Self Service Engineering to join our team. As a Senior Manager, you will be responsible for leading and managing a team of engineers, driving IT service management, and ensuring the delivery of high-quality products and services.

Job Overview

In this role, you will be responsible for managing a portfolio of products from conception to retirement, leading and mentoring a team of engineers, and collaborating with cross-functional teams to drive business outcomes. You will also be responsible for establishing and promoting a culture of engineering excellence, driving the development of policies, standards, and guidelines for building and supporting IT products, and ensuring compliance with regulatory requirements.

Key Responsibilities

• Manage a portfolio of products from conception to retirement, ensuring timely and within-budget delivery
• Lead and mentor a team of engineers, providing guidance and support to ensure the delivery of high-quality products and services
• Collaborate with cross-functional teams, including product management and marketing, to drive business outcomes and ensure alignment with company goals
• Establish and promote a culture of engineering excellence, driving the development of policies, standards, and guidelines for building and supporting IT products
• Ensure compliance with regulatory requirements, including audit, security, and regulatory requirements
• Develop, maintain, and report on financial and resource plans for area of responsibility
• Act as the escalation point for operational support to assigned portfolio applications, ensuring timely and effective resolution of issues
• Manage production and non-production environments through change control management
• Ensure work practices are in accordance with all audit, security, and regulatory requirements
• Collaborate with other engineering managers to ensure alignment and drive efficiencies
• Play a critical role in driving and mentoring direct team as well as indirect team members to support the commitment, growth, and development of the IT division

Essential Qualifications

• Bachelor's degree in a related discipline; or demonstrated ability to perform job duties with a High School Diploma/GED and at least four (4) years of prior relevant experience
• Proficient in Java, AngularJS, and NodeJS
• Working knowledge of cloud computing: Azure, GCP, or AWS
• Available for moderate overnight travel (up to 35%)
• Must be in possession of valid travel documents with the ability to travel throughout the US
• Able to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally qualified to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Qualifications

• Experience managing a budget
• Experience managing a full project or initiative, including presenting recommendations to senior leadership
• Comprehensive knowledge of business capability and thorough understanding of business operations, objectives, and strategies
• Familiarity with arenaflex's IT disciplines and interdependencies and how their needs drive IT strategy

Career Growth and Development

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior Manager Self Service Engineering, you will have the opportunity to develop your skills and expertise, take on new challenges, and contribute to the success of our organization. You will also have access to training and development programs, mentorship, and career coaching to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values diversity, inclusion, and teamwork. We are committed to creating a work environment that is collaborative, supportive, and empowering. Our company culture is built on the values of safety, integrity, respect, passion, and fun. We believe in recognizing and rewarding our employees for their contributions and achievements, and we offer a range of benefits and perks to support their well-being and career development.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including a salary of $25 per hour. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Our employees are also eligible for bonuses, stock options, and other incentives based on their performance and contributions to the organization.

Conclusion

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager Self Service Engineering at arenaflex, you will have the opportunity to develop your skills and expertise, contribute to the success of our organization, and be part of a dynamic and innovative team. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team!