Experienced Enterprise Customer Engineering Manager – Cloud Computing and Artificial Intelligence Solutions Leader

Introduction to arenaflex

arenaflex is a pioneering force in the technology industry, dedicated to empowering businesses and individuals through innovative cloud computing solutions and artificial intelligence. Our mission is to foster a culture of collaboration, creativity, and continuous learning, where talented professionals can thrive and make a meaningful impact. As a leader in the field, we are committed to delivering exceptional products and services that exceed our customers' expectations and drive their success.

About the Role

We are seeking an exceptional Enterprise Customer Engineering Manager to join our team at arenaflex. As a key member of our cloud computing division, you will play a vital role in driving business growth, leading technical teams, and delivering cutting-edge solutions to our customers. If you are a seasoned professional with a passion for cloud computing, artificial intelligence, and customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Collaborate with sales and customer engineering management to determine optimal staffing levels, establish job requisitions, and lead interview teams to fill open positions.
• Prepare, train, and equip the customer engineering team to ensure they are well-versed in our products and services, and can effectively support our customers' needs.
• Work closely with the sales team to identify, qualify, and prioritize business opportunities, and provide technical insights to secure customer success.
• Partner with cross-functional teams, including sales, customer support, product management, and engineering, to resolve product issues and drive customer satisfaction.
• Travel up to 30% of the time to meet with customers, attend industry events, and collaborate with internal stakeholders.

Essential Qualifications

• Bachelor's degree in computer technology, mathematics, or a related technical discipline, or equivalent practical experience.
• 2 years of experience managing a technical team in a cloud computing environment, or a similar customer-facing role.
• Experience building or leveraging machine learning solutions and developing applications using AI frameworks and methodologies.

Preferred Qualifications

• MBA or master's degree in computer technology, mathematics, or a related technical discipline, or equivalent practical experience.
• Experience with contact center technologies and systems, and building conversational applications.
• Experience with document and vision AI.
• Experience serving in the capacity of a pre-sales, customer-facing field engineering manager.
• Ability to craft a compelling message and tailor it for a given target audience, combining deep technical knowledge with simple, everyday language to deliver a story that is memorable and useful.

Our Culture and Benefits

At arenaflex, we pride ourselves on our dynamic and inclusive work environment, where diversity, equity, and inclusion are core values. We offer a comprehensive range of benefits, including competitive salaries, bonuses, equity, and benefits packages. Our employees enjoy access to cutting-edge technologies, ongoing training and development opportunities, and a culture of innovation and collaboration. We are committed to supporting our employees' growth and well-being, both personally and professionally.

Career Growth Opportunities

As a member of our team, you will have access to a wide range of career growth opportunities, including professional development programs, mentorship, and training. We encourage our employees to take ownership of their careers, explore new areas of interest, and develop new skills to stay ahead in the industry. With a strong focus on innovation and customer success, you will be part of a team that is shaping the future of cloud computing and artificial intelligence.

Compensation and Perks

We offer a competitive compensation package, including a base salary range of $154,000-$236,000, plus bonus, equity, and benefits. Our compensation levels are determined by position, level, and location, and we strive to provide a fair and transparent compensation structure. In addition to our comprehensive benefits package, we offer a range of perks, including flexible working hours, remote work options, and access to the latest technologies and tools.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Enterprise Customer Engineering Manager role at arenaflex. With our commitment to innovation, customer success, and employee growth, we offer a unique and rewarding work environment that will help you achieve your career goals. Join our team and be part of a journey that is shaping the future of cloud computing and artificial intelligence.

Apply now and take the first step towards an exciting and rewarding career at arenaflex. Apply!